Customer Service Apprentice – Hereford - 2023 BALFOUR BEATTY PLC
We have an exciting opportunity to work as part of the Balfour Beatty Living Places Team across Herefordshire. This role with give you the opportunity to work for a market leading company, whilst gaining valuable skills and experience to ensure you develop to your full potential throughout the apprenticeship.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 May 2023
Apprenticeship summary
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Annual wage
£13,650.00
Twice annual salary review, pension scheme, flexible benefits
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Working week
Monday to Friday 9am to 5pm
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
04 Sep 2023
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Date posted
17 Jan 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000117848
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Positions
2 available
What will the apprentice be doing?
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Deliver an excellent customer experience, helping customers
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Conduct problem solving and troubleshooting
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Provide technical help to colleagues if required
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Achieve personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets
- Filing, scanning, typing, faxing and emailing using a variety of Microsoft Packages
- Deal with communications, over the telephone, written and face to face from other stakeholders
- Organise and service meetings, taking minutes
What training will the apprentice take and what qualification will the apprentice get at the end?
Balfour Beatty Living Places offers a comprehensive training programme in Customer Services and work planning with the opportunity of completing industry vocational qualifications. You will provide effective, efficient coordination of works in a customer focused environment. You will follow a 15 months training programme as part of our Apprenticeship Level 2, geared towards Customer Service Specialist status. Depending on project requirements, you will be site or office based at Thorn, Hereford.
What is the expected career progression after this apprenticeship?
This is a unique opportunity to work whilst you learn and develop key skills that will be valuable throughout your career – an opportunity not to be missed!
Following successful completion of the apprenticeship, you will be able to develop your career further within Balfour Beatty.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
BALFOUR BEATTY PLC

About disability confident
https://balfourbeattycareers.com/
Address
Unit 3, Thorn Business Park
Rotherwas
Hereford
HR2 6JT
Contact
Emerging Talent Team
Training
Training provider
HEREFORDSHIRE GROUP TRAINING ASSOCIATION LIMITED
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 May 2023