Customer Service Apprentice – Hereford - 2023 BALFOUR BEATTY PLC

We have an exciting opportunity to work as part of the Balfour Beatty Living Places Team across Herefordshire. This role with give you the opportunity to work for a market leading company, whilst gaining valuable skills and experience to ensure you develop to your full potential throughout the apprenticeship.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023

Apprenticeship summary

  • Annual wage

    £13,650.00

    Twice annual salary review, pension scheme, flexible benefits

  • Working week

    Monday to Friday 9am to 5pm

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    17 Jan 2023

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000117848

  • Positions

    2 available

What will the apprentice be doing?

  • Deliver an excellent customer experience, helping customers

  • Conduct problem solving and troubleshooting

  • Provide technical help to colleagues if required

  • Achieve personal and store KPIs, consistently exceeding key performance indicators, and individual and store targets

  • Filing, scanning, typing, faxing and emailing using a variety of Microsoft Packages 
  • Deal with communications, over the telephone, written and face to face from other stakeholders 
  • Organise and service meetings, taking minutes

What training will the apprentice take and what qualification will the apprentice get at the end?

Balfour Beatty Living Places offers a comprehensive training programme in Customer Services and work planning with the opportunity of completing industry vocational qualifications. You will provide effective, efficient coordination of works in a customer focused environment. You will follow a 15 months training programme as part of our Apprenticeship Level 2, geared towards Customer Service Specialist status. Depending on project requirements, you will be site or office based at Thorn, Hereford.

What is the expected career progression after this apprenticeship?

This is a unique opportunity to work whilst you learn and develop key skills that will be valuable throughout your career – an opportunity not to be missed!

Following successful completion of the apprenticeship, you will be able to develop your career further within Balfour Beatty.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working

Qualifications

GCSE or equivalent 5 x GCSEs inc. Maths and English (Grade 4/ C or above) Essential

About the employer

Balfour Beatty is the UK’s largest construction and infrastructure business. Each day our projects change people’s lives and communities for the better. We built the famous London Aquatic Centre and you’ll find our mark in all kinds of infrastructure like hospitals, major roads, rail and power networks. Each year we seek the best apprentices to come and join our ever changing business.

Employer

BALFOUR BEATTY PLC

Address

Unit 3, Thorn Business Park

Rotherwas

Hereford

HR2 6JT

Contact

Emerging Talent Team

emerging.talent@balfourbeatty.com

You must have JavaScript enabled to view a map of the location

Training

Training provider

HEREFORDSHIRE GROUP TRAINING ASSOCIATION LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 May 2023