Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice Molson Coors Beverage Company

Our Apprenticeship programme takes the best talent of today and develops them into competent employees of tomorrow. Entrants will join the programme with a keen interest in and a desire to help the business continue to grow and achieve its strategic aspiration to be first choice for our people, our customers and our consumers.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Feb 2023

Apprenticeship summary

  • Annual wage

    £16,900.00

    34 Days holiday Product Allowance Medical Cover & Employee Assistance Programme An organisation that is constantly evolving, with a People First mindset and a commitment to building an inclusive culture.

  • Working week

    Monday - Friday 9.00am - 5.00pm

    Total hours per week: 35

  • Expected duration

    12 Months

  • Possible start date

    05 Sep 2023

  • Date posted

    22 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000117677

  • Positions

    2 available

What will the apprentice be doing?

You’ll gain a strong understanding of our brands, our customers, our distribution channels, our competitors and the industry as a whole. You’ll then use this newfound knowledge to help accelerate your readiness for progressing into a future career within our organisation.

The Customer Service Apprentice is a key member of the team and we are looking for individuals with exceptional experience, passion for our brands and excellent customer service skills.

You’ll gain both depth and breadth of experience across a range of tasks along side building relationships with colleagues and customers. You will also gain a Level 2 qualification in Customer Service with our provider HIT Training. 

Each day is a new experience - you definitely won’t be bored! We work in a wide variety of locations, from pubs and clubs, to high end restaurants, and large scale events.

Some of things you will getting involved in:

  • Using your technical expertise, establish actual customer requirements through questioning and where possible, resolve issue online following the right first time ethos
  • Take accountability for installation work - working with internal and external stakeholders to find the best outcome balancing cost v service
  • Customer Experience - Use call recording and side-by-side observations to improve call quality against a set-criteria and deliver a great and appropriate customer experience on every call
  • General stock control management, minimise write offs and monitor conformance to plan
  • Daily operations - Process all maintenance exceptions through cross-patch planning, shift extensions or customer agreements and communicate accordingly to maximise service levels. Also to identify repeatable failures in scheduling logic that present an improvement opportunity

What training will the apprentice take and what qualification will the apprentice get at the end?

We’re keen to hear from ambitious and entrepreneurial people who are keen to learn, develop and progress within our organisation.

We’re also looking for people focused individuals who can demonstrate the following:

  • Adaptable - Our industry is ever changing, we adapt to each environment to ensure we meet our customers’ needs
  • Collaborative - great things are never done by one person! We work together, celebrate together and ensure we win together. You’ll enjoy working with teams to contribute to success!
  • Curious - get excited about change. You’ll look for ways to do things differently and explore better ways of working by moving with speed and testing the status quo
  • Passionate, we’re all passionate ambassadors of our brands and our business, and we believe in the importance of recognising and celebrating our accomplishments - you’ll be an enthusiastic ambassador!
  • Proactive - We are innovators, unafraid to be direct, we act calmly and quickly

What is the expected career progression after this apprenticeship?

Customer Service Advisor.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

About the employer

We produce some of the most beloved and iconic beer brands ever made. While the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle. Our growing beverage portfolio in the UK & Ireland includes Madri Excepcional, Pravha, Staropramen, Blue Moon, Cobra, Rekorderlig & Aspall Cyder alongside popular favourites Coors, Carling - the UK’s number one selling lager, and the UK’s number one selling cask ale - Doom Bar.

Employer

Molson Coors Beverage Company

Address

137 High Street

Burton Upon Trent

Staffordshire

DE14 1JZ

Contact

careers@molsoncoors.com

You must have JavaScript enabled to view a map of the location

Training

Training provider

HIT TRAINING LTD

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 14 Feb 2023