Service Desk Operator Apprentice FISCO (UK) LTD

FISco are looking to offer excellent training and support to an apprentice who would like to be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the customers and suppliers, who will be located in a number of sites throughout the country.

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Closing date: 29 Apr 2023

Apprenticeship summary

  • Annual wage

    £15,000.00

  • Working week

    Monday - Friday between 8.30am - 5.30pm

    Total hours per week: 40.0

  • Expected duration

    12 Months

  • Possible start date

    01 May 2023

  • Date posted

    19 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000117548

  • Positions

    2 available

What will the apprentice be doing?

  • Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
  • To take calls and emails from customers, the staff occupying the buildings, being both helpful and polite
  • Utilise the CIMS (Computer Information Management System) software application and any other systems / applications deemed necessary to carry out the requirements of the job
  • Instruct suppliers to carry out work and monitor and manage them for event closure details
  • Update supplier contact details for each event as appropriate
  • Assist upkeep of supplier compliance / service records / certificates and allocation to CIMS
  • Ensure building and contact information in CIMS is kept up to date and relevant
  • Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave

What training will the apprentice take and what qualification will the apprentice get at the end?

The apprentice will work towards the Customer Service Practitioner Apprenticehsip level 2, this will be group training twice a month, some in-person and some remote in addition to 1-1 training and reviews every 4 weeks. Functional skills if required is offered, both in person and remotely.

What is the expected career progression after this apprenticeship?

  • Personal training and development are encouraged and supported.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Team working, Motivated, Flexible, Ambitious, Can-do Attitude

Qualifications

GCSE or equivalent English (Grade 4 or C) Essential
GCSE or equivalent maths (Grade 4 or C) Desired

About the employer

With many years of experience within the award winning management team the company procures and manages over one hundred workplace services and products, from cleaning, catering, building maintenance and compliance testing to document management, energy, travel, transport and service charge negotiation. The list goes on… There is a strong culture of partnering to satisfy our Customers by understanding their changing needs, commitment to continuous improvement, innovation and sourcing and implementing solutions that result in best value and best practice. This helps our Clients to achieve and keep a competitive edge in their chosen markets. At the hub of our business is a bespoke, FISco owned information management system, Taskye. It measures everything we do in delivering a service or product and provides real time data to our Client and suppliers. There is no hiding place and so we have to keep performing to keep our Customers. Our business model is unique. No one else does what we do and how we do it! Mission Statement “Our mission is to integrate our customer’s requirements with best practice and best in class solutions that differentiate us from being average, or the norm in our industry. We aim to make the process from customer request to satisfactory completion as convenient, quick and cost effective as possible. We do this by selectively employing, training and supporting our staff to optimise their contribution. We utilise bespoke software systems to monitor and inform on all key activities and we promote a culture using intellect that challenges all aspects of our business to provide best practice and continuous improvement. By adopting this approach to our goals, we can provide our customers with value for money to give them a competitive edge in the quality and cost of the services and products we deliver, whilst offering our staff job satisfaction and reward, our suppliers beneficial business and our company an acceptable financial return.”

Employer

FISCO (UK) LTD

Address

100 Berkshire Place

Wharfedale Road, Winnersh

Wokingham

RG41 5RD

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Training

Training provider

WEST BERKSHIRE TRAINING CONSORTIUM

Contact

Rachel Eaves

07922 426414

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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