Service Desk Operator Apprentice FISCO (UK) LTD
FISco are looking to offer excellent training and support to an apprentice who would like to be part of a small team providing a Facilities Service Desk for all FISco Clients, across their UK estates. This involves direct telephone and email contact with the customers and suppliers, who will be located in a number of sites throughout the country.
Closing date: 29 Apr 2023
Apprenticeship summary
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Annual wage
£15,000.00
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Working week
Monday - Friday between 8.30am - 5.30pm
Total hours per week: 40.0
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Expected duration
12 Months
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Possible start date
01 May 2023
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Date posted
19 Dec 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000117548
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Positions
2 available
What will the apprentice be doing?
- Assist the Service Desk Manager with reactive requests, quotes and scheduled tasks
- To take calls and emails from customers, the staff occupying the buildings, being both helpful and polite
- Utilise the CIMS (Computer Information Management System) software application and any other systems / applications deemed necessary to carry out the requirements of the job
- Instruct suppliers to carry out work and monitor and manage them for event closure details
- Update supplier contact details for each event as appropriate
- Assist upkeep of supplier compliance / service records / certificates and allocation to CIMS
- Ensure building and contact information in CIMS is kept up to date and relevant
- Other ad-hoc duties, as required by the Service Desk Manager, e.g. cover for delayed tasks due to holidays and sick leave
What training will the apprentice take and what qualification will the apprentice get at the end?
The apprentice will work towards the Customer Service Practitioner Apprenticehsip level 2, this will be group training twice a month, some in-person and some remote in addition to 1-1 training and reviews every 4 weeks. Functional skills if required is offered, both in person and remotely.
What is the expected career progression after this apprenticeship?
- Personal training and development are encouraged and supported.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent maths (Grade 4 or C) Desired
About the employer
Employer
FISCO (UK) LTD
Address
100 Berkshire Place
Wharfedale Road, Winnersh
Wokingham
RG41 5RD
Training
Training provider
WEST BERKSHIRE TRAINING CONSORTIUM
Contact
Rachel Eaves
07922 426414
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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