Customer Service Apprentice SMQ LEGAL SERVICES LLP

We are looking for an apprentice to be a front of house presence and undertake legal secretarial duties. The ideal candidate will be polite, enthusiastic, and professional. There is a dress code and the apprentice will be provided with a staff handbook and a contract to read.

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Closing date: 12 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    9am – 5.30pm with an unpaid hour for lunch, usually taken between the time period of 12pm – 2.30pm.

    Total hours per week: 37.5

  • Expected duration

    16 Months

  • Possible start date

    03 Jul 2023

  • Date posted

    04 Jan 2023

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Answering phones and gathering detailed information from the caller before passing on the message / transferring the call to the relevant fee earner
  • Writing emails
  • Filing documents on our cloud base case management system
  • Taking notes in conferences
  • Assisting the partners with gathering information for billing
  • Collecting and distributing post
  • Greeting clients and offering them refreshments
  • Keeping the office tidy in general
  • Maintaining supervision of stock control and keeping the communications room tidy
  • Diverting the phone system to the out of hours phone number of the fee earner on duty that evening

What training will the apprentice take and what qualification will the apprentice get at the end?

• 13 months practical training period, plus 3 months for End Point Assessment
Delivery model:
• Work-based training with your employer
• 5 days college attendance for key knowledge components
• Approximately 12 on-site assessment visits per year
• Level 1 Functional Skills in maths and English (7 days at college for each, if required)
• Off the job training will count for at least 20% of an apprentice’s time at work
Qualifications included:
• Level 1 Functional Skills in English and maths
End Point Assessment:
• Practical observation
• Apprentice showcase
• Professional discussion

What is the expected career progression after this apprenticeship?

Legal career advancement available. We will one day also be looking for a new office manager.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative


GCSE or equivalent Maths and English (Grade A*-C 9/4 or equivalent) Desired

Things to consider

THINGS TO CONSIDER e.g. if rurally based dogs in the office DBS check will be needed Please apply as soon as possible for this role. Should the right candidate be found prior to the closing date, then the vacancy may be closed early. Apprenticeship Assessment and Information Session Any new person applying for apprenticeship roles where Abingdon and Witney College deliver the training will be required to attend an Apprenticeship Assessment and Information Session at Witney or Abingdon campus. This will consist of a series of initial assessments (required prior to any apprenticeship offer), completion of essential paperwork, the opportunity to find out more about the apprenticeship process, the training included, and a forum for your questions. As a new Apprenticeship applicant you will only have to undergo this process once. If you would like to talk to us about the assessments or if you would need any extra support to attend the Apprenticeship Assessment and Information Session please call us on 01235 216216. Qualification checks By applying for this vacancy you are giving Abingdon and Witney College permission to undertake a Learner Record Service check on your previous qualifications. We make every effort to ensure that applicants from non-traditional academic backgrounds or those who may not have the formal GCSE entry requirements can access apprenticeships where possible. The National Minimum Wage (NMW) for Apprentices is £4.81 per hour from April 2022 but many employers pay more than this. This applies to 16 - 18 year old apprentices and those aged 19 and over during the first year of their apprenticeship. After this, the National Minimum wage appropriate to their age applies. The Wage for apprentices applies to both time spent on the job plus time spent training.

About the employer

SMQ Legal Services LLP is a solicitors firm located in Oxford. We offer an array of legal services and are a looking for an enthusiastic and organised apprentice to join our Kidlington team. We are passionate about providing exceptional client care to our clients and supporting them with their legal needs.




Suite G

Kidlington Centre

High Street


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Training provider



Nairne Barker

01235 216216

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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