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Business Support Apprentice in design district of London THE WATERMARK COLLECTION LIMITED

We are seeking an energetic, vibrant Customer Service Apprentice to join us and throw themselves into numerous experiences within the client environment. From making quotes and orders for our retailers and private customers, to providing our online and offline customer welcome, to calling Architects and Designers to introduce our products to them.

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Closing date: today

Apprenticeship summary

  • Annual wage

    £18,000.00

  • Working week

    Monday-Friday, 9.30am-5.30pm.

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    19 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000117272

  • Positions

    1 available

What will the apprentice be doing?

With customers across the globe you will find yourself working with prestigious retailers and individuals and the world's most elite customers whilst developing your professional skills in the process. As part of the role you will also be supported by, both our CEO & COO, in your growth towards many other opportunities within our expanding organisation. Whilst we would like you to get involved in all the exciting things happening at The Watermark Collection, were not expecting you start off having all the knowledge. We will train you from the ground up and support you to build up the knowledge and confidence to excel in your career. We are a creative bunch and want to offer our expertise and experience to mentor you on any creative projects you have running in the background whether this be work related or not!

Providing our customer welcome

  • First to answer phone
  • Overseeing info@ email accounts - answering initial requests & forwarding
  • Teas & Coffees for meetings

Supporting our retailers

  • Issuing Retailer Quotes
  • Processing Retailer Orders
  • Issuing & Chasing Retailer Invoices
  • Day-to-Day Retailer Assistance
  • Retailer Day-to-Day Marketing Assistance

Sales Activities

  • Selling to End Customers
  • Architect & Design Call Campaign for Varied Form to introduce the brand (and quote them where allowed)
  • Supporting Sales with large quote production

Social Media Posting

  • IG Story & Board Posting & Commenting
  • LinkedIn Publishing & Commenting
  • Pinterest Posting, Carousels & Articles

Gather Our Social Proof

  • Gather Photos and Videos from our clients & Obtain Usage Permissions
  • File Assets in our Library
  • Upload our assets to the Website

Develop personally and be mentored in an environment that genuinely wishes to help everyone in our team be the best they can be - for themselves, not just the company.

What training will the apprentice take and what qualification will the apprentice get at the end?

As well as the training you will be given on site by our experts, this role is supported by a level 3 Customer Service Specialist apprenticeship training programme plus Functional Skills (if required). This programme will be delivered by live virtual workshops on a twice monthly basis through theatre based learning, masterclasses and workshops. Ongoing skills coach support with be provided throughout.

What is the expected career progression after this apprenticeship?

Develop personally and be mentored in an environment that genuinely wishes to help everyone in our team be the best they can be - for themselves, not just the company. There will be opportunity for a permanent position on completion of the apprenticeship training.


Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Creative, Initiative, Patience, Proactive, Positive Can-Do Attitude, Bubbly, Good telephone Manner

Qualifications

GCSE or equivalent English (Grade 4-9) Desired
GCSE or equivalent Maths (Grade 4-9) Desired

Things to consider

No prior experience needed, just interest and drive! Benefits · Team Events · Team Lunches · Casual dress code · Offices in a creative part of town · 9.30 start time · Workplace Pension Scheme

About the employer

The Watermark Collection are a close-knit team of 12 talented people who, over the last 6 years, have been building one of the most talked about luxury tap & shower brands and have ambitions to go much further.

Employer

THE WATERMARK COLLECTION LIMITED

Address

UNIT 16A

TOWER WORKSHOPS

58 RILEY ROAD

SE1 3DG

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Training

Training provider

THE APPRENTICESHIP COLLEGE LTD

Contact

Rochelle Wallace

rochelle@theapprenticeshipcollege.com

Apprenticeship standard

Customer service specialist

Level 3 (A level)


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