Business Support Apprentice in design district of London THE WATERMARK COLLECTION LIMITED
We are seeking an energetic, vibrant Customer Service Apprentice to join us and throw themselves into numerous experiences within the client environment. From making quotes and orders for our retailers and private customers, to providing our online and offline customer welcome, to calling Architects and Designers to introduce our products to them.
Closing date: today
Total hours per week: 37.5
Possible start date
01 Feb 2023
19 Dec 2022
Level 3 (A level)
What will the apprentice be doing?
With customers across the globe you will find yourself working with prestigious retailers and individuals and the world's most elite customers whilst developing your professional skills in the process. As part of the role you will also be supported by, both our CEO & COO, in your growth towards many other opportunities within our expanding organisation. Whilst we would like you to get involved in all the exciting things happening at The Watermark Collection, were not expecting you start off having all the knowledge. We will train you from the ground up and support you to build up the knowledge and confidence to excel in your career. We are a creative bunch and want to offer our expertise and experience to mentor you on any creative projects you have running in the background whether this be work related or not!
Providing our customer welcome
- First to answer phone
- Overseeing info@ email accounts - answering initial requests & forwarding
- Teas & Coffees for meetings
Supporting our retailers
- Issuing Retailer Quotes
- Processing Retailer Orders
- Issuing & Chasing Retailer Invoices
- Day-to-Day Retailer Assistance
- Retailer Day-to-Day Marketing Assistance
- Selling to End Customers
- Architect & Design Call Campaign for Varied Form to introduce the brand (and quote them where allowed)
- Supporting Sales with large quote production
Social Media Posting
- IG Story & Board Posting & Commenting
- LinkedIn Publishing & Commenting
- Pinterest Posting, Carousels & Articles
Gather Our Social Proof
- Gather Photos and Videos from our clients & Obtain Usage Permissions
- File Assets in our Library
- Upload our assets to the Website
Develop personally and be mentored in an environment that genuinely wishes to help everyone in our team be the best they can be - for themselves, not just the company.
What training will the apprentice take and what qualification will the apprentice get at the end?
As well as the training you will be given on site by our experts, this role is supported by a level 3 Customer Service Specialist apprenticeship training programme plus Functional Skills (if required). This programme will be delivered by live virtual workshops on a twice monthly basis through theatre based learning, masterclasses and workshops. Ongoing skills coach support with be provided throughout.
What is the expected career progression after this apprenticeship?
Develop personally and be mentored in an environment that genuinely wishes to help everyone in our team be the best they can be - for themselves, not just the company. There will be opportunity for a permanent position on completion of the apprenticeship training.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 4-9) Desired
Things to consider
About the employer
THE APPRENTICESHIP COLLEGE LTD
Customer service specialist
Level 3 (A level)
Before you apply
Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.