Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service Apprentice VIA EAST MIDLANDS LIMITED

• To provide a wide range of highway liaison duties as part of the highway management team across Nottinghamshire. This is a fantastic opportunity for the right candidate. The role includes assisting in ensuring a wide range of problems on the highway are investigated and addressed through the relevant programmes and assisting in the arranging of emergency responses on the highways to ensure the safety of the travelling public.

Sign in to apply

Closing date: 13 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, times to be confirmed.

    Total hours per week: 37.0

  • Expected duration

    12 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    16 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Manage all elements of your apprenticeship, (including tracking and achieving the 20% off the job element) in line with quality and timescale requirements to achieve the apprenticeship programme
  • To assist in ensuring a wide range of problems on the highway are investigated and addressed through the relevant programmes and initiatives, customer service is achieved and the key performance indicators are met
  • Form constructive and collaborative relationships with internal and external stakeholders, encourage partnership working and promote Via and its highways services
  • With support, to use initiative and engineering judgement to overcome often-complex problems, including emergencies where often there are no set procedures to follow to overcome potentially dangerous and hazardous situations on the highway
  • Assist in the arranging of emergency responses on the highways to ensure the safety of the travelling public
  • Provide timely and informative responses in person or by other means of communication to both internal and external customers
  • To support in the development of new business opportunities for the highway management team to grow the service and improve the financial standing of the business
  • Ensure that health and safety legislation, policy and best practise is fully complied with across the service and health and safety management across the company is supported

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2
  • Functional Skills Level 2 if required

What is the expected career progression after this apprenticeship?

Permanent position so the individual will off-board their apprenticeship into a full time, permanent role within the customer service team. There may also be the potential for the individual to progress on to the level 3 Customer Service Apprenticeship after completion of the level 2 too.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working


GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

Based in Nottinghamshire, with a multi-skilled local workforce and a range of highly trained staff at a few different locations throughout the county. Via East Midlands provides sustainable highways services for Nottinghamshire and across the wider East Midlands region. Our roles include highway maintenance, electrical works, mechanics, construction, forestry, road safety, civil engineering and much more. We combine a public-sector service ethos with a strong commercial focus, and we are passionate about innovation and creating and delivering sustainable solutions safely across Nottinghamshire and the wider East Midlands.




Via East Midlands Ltd

Bilsthorpe Highways Depot, Bilsthorpe Business Park

Eakring Road

NG22 8ST

You must have JavaScript enabled to view a map of the location


Training provider



Louise Spring

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.