Business Support Administrative Apprentice Colbea
During your apprenticeship with Colbea you will gain an invaluable administrative experience such as scheduling, verifying appointments and meetings, preparing presentations and reports, managing enquiries such as face to face, telephone or e-mails, whilst covering the business centre reception desk.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023
Apprenticeship summary
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Annual wage
£10,004.80
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 9am-5pm with a 1 hour lunch break.
Total hours per week: 40
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Expected duration
18 Months
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Possible start date
14 Apr 2023
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Date posted
15 Dec 2022
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Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000116918
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Positions
1 available
What will the apprentice be doing?
Through your work experience you will gain excellent communication and interpersonal skills and the opportunity to work with the CEO and Colbea Board.
At Colbea we can offer an invaluable marketing and event organising experience, working closely with Colbea’s professional PR & Marketing support function. You will also have the opportunity to assist with Colbea’s AGM / Annual General Party event, which this year is a 40th anniversary celebration!
You will learn and gain experience in liaising with internal clients such as Colbea’s Business Advisors, the business centre tenants, your team members and external stakeholders including Colbea’s potential funders and sub-contractors. As a small team you will get the unique opportunity to learn and experience all of the business functions, which will be invaluable to your future career. You will work closely with the Customer Care Administrator to ensure the delivery of excellent client experience across all Colbea services and assist in their daily duties.
You will work effectively as part of the Colbea team to ensure the smooth administration of the Colchester Business Enterprise Agency and its core business activities. You will gain experience, knowledge and understanding in all of the administrative functions of a thriving business.
- Identifying client needs and sign posting them onto the appropriate person, using both in-person and written methods.
- Supporting Colbea’s clients and visitors by providing an inviting and professional front of house function, guiding guests to the right location, answering telephone calls, taking messages, and keeping reception presentable to the public.
- Monitoring Colbea’s inbound enquiry channels, such as shared mail inboxes and responding to enquiries in a timely and professional manner.
- Scheduling advisory sessions and coordinating with Colbea’s service providers.
- Supporting with accurate data entry of Colbea clients’ details into the database, complying with GDPR regulations.
- Maintaining clients’ files with a high level of accuracy.
- Preparing and managing meeting and training room space for the use of clients and for events, delivering an excellent customer experience.
- Providing administrative support for Colbea’s events and training courses, including our upcoming AGM.
- Supporting Colbea’s core services with a warm and inviting demeanour that exudes a great customer experience.
- Support marketing of business services through newsletters, social media and events.
- Review Colbea’s workflows make suggestions for improvements, working smarter, not harder.
- Consider improvements for Colbea’s workflows in a format that can be reviewed by the management team.
This is not an exhaustive list of potential duties but will guide you with understanding of the potential areas of development you may experience. The ideal candidate will be eager to learn with a can-do attitude. The need for flexibility and an open mind will support you in being successful in your development.
What training will the apprentice take and what qualification will the apprentice get at the end?
- The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
- All delivered within the workplace via online training and at Colchester Institute Campus.
What is the expected career progression after this apprenticeship?
Using the skills, experience, and knowledge you gain during your apprenticeship you could explore a role in administration, as a PA or in project management.
At Colbea we can offer an invaluable marketing and event organising experience, working closely with Colbea’s professional PR & Marketing support function. You will also have the opportunity to assist with Colbea’s AGM / Annual General Party event, which this year is a 40th anniversary celebration! This could provide you with the opportunity to move into an events or marketing role.
Colbea is in a unique position to signpost you to other potential employers through the relationships we make with our sponsors, stakeholders, and clients.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Colbea
Address
COLCHESTER BUSINESS CENTRE
1 GEORGE WILLIAMS WAY
COLCHESTER
CO1 1JS
Training
Training provider
COLCHESTER INSTITUTE
Contact
Colchester Institute - Apprenticeship Team
ci.apprenticeships@colchester.ac.uk
01206 712043
Apprenticeship standard
Business administrator
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023