Business Support Administrative Apprentice Colbea

During your apprenticeship with Colbea you will gain an invaluable administrative experience such as scheduling, verifying appointments and meetings, preparing presentations and reports, managing enquiries such as face to face, telephone or e-mails, whilst covering the business centre reception desk.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 9am-5pm with a 1 hour lunch break.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    15 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000116918

  • Positions

    1 available

What will the apprentice be doing?

Through your work experience you will gain excellent communication and interpersonal skills and the opportunity to work with the CEO and Colbea Board.

At Colbea we can offer an invaluable marketing and event organising experience, working closely with Colbea’s professional PR & Marketing support function. You will also have the opportunity to assist with Colbea’s AGM / Annual General Party event, which this year is a 40th anniversary celebration!

You will learn and gain experience in liaising with internal clients such as Colbea’s Business Advisors, the business centre tenants, your team members and external stakeholders including Colbea’s potential funders and sub-contractors. As a small team you will get the unique opportunity to learn and experience all of the business functions, which will be invaluable to your future career. You will work closely with the Customer Care Administrator to ensure the delivery of excellent client experience across all Colbea services and assist in their daily duties.

You will work effectively as part of the Colbea team to ensure the smooth administration of the Colchester Business Enterprise Agency and its core business activities. You will gain experience, knowledge and understanding in all of the administrative functions of a thriving business.

  • Identifying client needs and sign posting them onto the appropriate person, using both in-person and written methods.
  • Supporting Colbea’s clients and visitors by providing an inviting and professional front of house function, guiding guests to the right location, answering telephone calls, taking messages, and keeping reception presentable to the public.
  • Monitoring Colbea’s inbound enquiry channels, such as shared mail inboxes and responding to enquiries in a timely and professional manner.
  • Scheduling advisory sessions and coordinating with Colbea’s service providers.
  • Supporting with accurate data entry of Colbea clients’ details into the database, complying with GDPR regulations.
  • Maintaining clients’ files with a high level of accuracy.
  • Preparing and managing meeting and training room space for the use of clients and for events, delivering an excellent customer experience.
  • Providing administrative support for Colbea’s events and training courses, including our upcoming AGM.
  • Supporting Colbea’s core services with a warm and inviting demeanour that exudes a great customer experience.
  • Support marketing of business services through newsletters, social media and events.
  • Review Colbea’s workflows make suggestions for improvements, working smarter, not harder.
  • Consider improvements for Colbea’s workflows in a format that can be reviewed by the management team.

This is not an exhaustive list of potential duties but will guide you with understanding of the potential areas of development you may experience. The ideal candidate will be eager to learn with a can-do attitude. The need for flexibility and an open mind will support you in being successful in your development.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
  • All delivered within the workplace via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

Using the skills, experience, and knowledge you gain during your apprenticeship you could explore a role in administration, as a PA or in project management.

At Colbea we can offer an invaluable marketing and event organising experience, working closely with Colbea’s professional PR & Marketing support function. You will also have the opportunity to assist with Colbea’s AGM / Annual General Party event, which this year is a 40th anniversary celebration! This could provide you with the opportunity to move into an events or marketing role.

Colbea is in a unique position to signpost you to other potential employers through the relationships we make with our sponsors, stakeholders, and clients.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Administrative skills, Number skills, Team working, Literacy skills, Integrity, Professionalism, Willingness to learn, Adaptability

Qualifications

GCSE or equivalent maths and English (Grade 9-4/A*-C) Essential

Things to consider

You will be required to work across two sites; however, the rota is supplied in advance.

About the employer

Colbea is a not-for-profit award-winning enterprise agency acting as a catalyst for business success across Essex. Colbea provides high quality, inclusive and accessible workspace, business support and creative training programs with an ambition to create economically thriving communities across the region. Since our inception in 1982 in Colchester, Colbea has supported thousands of people to fulfil their business potential through great products, services and through excellent incubation workspace for start-ups, move-on and growing organisations. We have almost 40-years’ experience and expertise in providing modern, relevant high-quality business support through Information, Advice and Guidance (IAG) and training in Colchester and the surrounding areas. Colbea has two premises in Colchester supporting approximately 60 new businesses.

Employer

Colbea

Address

COLCHESTER BUSINESS CENTRE

1 GEORGE WILLIAMS WAY

COLCHESTER

CO1 1JS

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Training

Training provider

COLCHESTER INSTITUTE

Contact

Colchester Institute - Apprenticeship Team

ci.apprenticeships@colchester.ac.uk

01206 712043

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023