Referral Management Centre Apprentice Wye Valley NHS Trust
You will be expected to develop the skills to support the delivery of a comprehensive and effective administrative service to support the efficient running of the Referral Management Centre Team. This will be delivered through high levels of customer service both face to face and digitally.
Closing date: 17 Feb 2023
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 5.00pm. Total hours per week: 37.50
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
25 Feb 2023
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Date posted
14 Dec 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000115882
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Positions
2 available
What will the apprentice be doing?
Key Responsibilities:
- To confirm patient attendance on Maxims EPR, amending demographic details as required to ensure data quality (as per Standard Operating Procedures) is prioritised at all times
- To greet patients in a professional manner upon arrival, provide information relevant to their appointment and direct them to the appropriate waiting areas. To notify patients of extended waiting times if delays are occurring
- To process all patients following attendance
- To liaise with relevant medical secretaries or Referral
- Management Centre for advice on appointment allocation to ensure patients are seen within the correct timescale as directed by the clinician
- To make changes to patient appointments on the EPR Maxims system as required and deal professionally and courteously with all patients wishing to check or rearrange appointments both at the reception desk and also within the referral management centre
Administrative & Clerical Responsibilities:
Reception:
- Confirm patient attendance on Maxims EPR, amending demographic details as required to ensure data quality (as per Standard Operating Procedures) is prioritised at all times
- Greet patients in a professional manner upon arrival, provide information relevant to their appointment and direct them to the appropriate waiting areas; notify patients of extended waiting times if delays are occurring
- Make changes to patient appointments on the EPR Maxims system as required and deal professionally and courteously with all patients wishing to check or rearrange appointments, both at the reception desk and also within the referral management centre
- Process all patients following attendance, entering outcome and RTT status on EPR Maxims system in an accurate and timely manner
- Liaise with relevant medical secretaries for advice on appointment allocation to ensure patients are seen within the correct timescale as directed by the clinician
- Make changes to patient appointments on EPR Maxims as required and deal professionally and courteously with all patients wishing to check or rearrange appointments
- Request nurse to accompany, porter staff, or arrange return hospital/ambulance transport as necessary adhering to Trust criteria
Referral Management Centre:
- Open Referral Post
- Date Stamp Referral - (this must be date of arrival)
- Check demographic details
- Date Stamp Faxed 2 Week Wait Referrals
- Liaise with other departments, Health Records, Specialties and GP Surgeries
Maxims Responsibilities:
- Enter detail from referral/outcome form on Maxims and on to specialty/consultant new/follow-up waiting list
- Referrals processed on Maxims following the correct process, including scanning of referrals into the patient record, ready for referrals to be triaged by consultants
- Referral passed to Clinic Coordinator for appointment to be booked
- Be responsible for closing waiting list entries for referrals that do not need an appointment or where a patient has cancelled and chosen not to re-book
- Booking of new and follow up appointments, ensuring they are booked in chronological order
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner standard:
- Functional Skills (if required)
- Any other job specific training as necessary
What is the expected career progression after this apprenticeship?
Possibility for a permanent role upon completion of the apprenticeship for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
Wye Valley NHS Trust
Address
Monkmoor Court
Commercial Road
Hereford
HR1 2BN
Training
Training provider
RIVERSIDE TRAINING LIMITED
Contact
Andy Green
Andy.Green@riverside-training.co.uk
01432 359 244
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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