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Business Administrator Apprentice ABA QUALITY MONITORING LTD

ABa Quality Monitoring Ltd has a fantastic opportunity for a Business Admin Apprentice to join their team based in Stockport. As an apprentice you will provide invaluable administrative support to the Experience Team in all aspects of the day to day running of client programmes.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023

Apprenticeship summary

  • Annual wage

    £13,195.00

  • Working week

    Monday to Friday, 9am - 5pm

    Total hours per week: 36.25

  • Expected duration

    16 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    13 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000115566

  • Positions

    1 available

What will the apprentice be doing?

Duties will include:

  • Support with answering incoming calls
  • Schedule fieldwork with Assessor team, and make sure visits are completed on time
  • Help with Assessor queries (via phone and email) and establish yourself as a first point of contact for Assessors
  • Troubleshoot any issues – e.g. reallocation of work due to Assessor illness
  • Build positive relationships with Assessors and provide feedback (as needed) on their reports to maintain high standards of report completion
  • Review & update project documentation
  • Quality check reports (with support from our Quality Team)
  • Review and sign off Assessors' invoices
  • Process purchase returns

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator apprenticeship standard:

  • Level 2 Functional Skills in English and maths

What is the expected career progression after this apprenticeship?

Many of our Senior Leadership Team started their career with ABa via a placement, working within the Quality Team or as an Assessor. 

We believe that you get out what you put in, and as an agency, we have a fluid development path, with each individual carving their own way through career progression.

By immersing yourself within the role, and the wider business, there are opportunities to take on further areas of responsibility within the Experience Team.

Ultimately, we hope that you will have the chance to demonstrate your brilliance and that we have an opportunity to invite you to take the next step of your career with us.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills

Qualifications

GCSE or equivalent English & Maths (Grade C/4 or above) Essential

Things to consider

30 days annual leave (including bank holidays) Salary review after 3 months On-site parking

About the employer

ABa Quality Monitoring Ltd is a specialist provider of Mystery Customer Services and customer experience measurement tools (e.g., customer surveys), working with a range of clients across Retail, Leisure, and Financial Services. We are a group of happy, passionate, and proactive people who are united by a genuine belief that what we do makes a big difference for our clients, their customers and (we hope) makes the world a little bit better as well.

Employer

ABA QUALITY MONITORING LTD

Address

6 RIVERVIEW

THE EMBANKMENT

HEATON MERSEY

SK4 3GN

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Training

Training provider

DAMAR LIMITED

Contact

Hannah Bennett

Hannah.Bennett@damartraining.com

07540778582

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 20 Feb 2023