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Retail Apprentice HARVEY NICHOLS AND COMPANY LIMITED
This programme teaches skills in the practical & luxury environment of our flagship store in Knightsbridge. Serving customers from around the globe, driving loyalty, being commercially savvy and bringing it full circle with our unique multichannel services. You will gain full experience of our retail business, to graduate with industry expertise.
Closing date: today
Apprenticeship summary
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Annual wage
£23,500.00
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Working week
Sunday to Saturday rota; Retail staff members work in 3 different shifts, early, mid and late. (E) Early Shift: 09:15 – 18:15 (M) Mid Shift: 10:15 – 19:15 (L) Late Shift: 11:15 – 20:15 Store opens 10 am to 8 pm most days.
Total hours per week: 40
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Expected duration
13 Months
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Possible start date
01 Feb 2023
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Date posted
12 Dec 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000115438
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Positions
12 available
What will the apprentice be doing?
On-the-job rotation training with different retail departments will enable the apprentices to have a holistic view of how a luxury department store operates. The experiences will be divided into two sections.
Section 1: Front of the House Experience
On a rotation basis, you will be the first point of contact in our Womenswear, Menswear and Beauty departments, and will be engaging with our customers by providing them with expert style and beauty advice. You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5-star experience. In addition, you will need to handle all point of sales transactions, develop a high level of product knowledge, and share your opinions on current and future fashion and beauty trends.
Section 2: Back of the House Experience
Store Fulfilment Team
You will be picking, packing, and despatching all items for mail orders and store fulfilment orders in an efficient manner. By paying attention to detail, you will need to flag any stock damages and discrepancies to the Department Manager and try every possible way to locate and collect the products for customer online orders, to facilitate effective online sales.
Stock Movement Team
Working in the busy loading bay, you will be processing all daily deliveries, collating all new styles for the shop floor, and ensuring replenishments are ready for store trading. You will become an expert in liaising with management and buying team for brand moves and changes.
Corporate Gifting & Events
Explore another aspect of luxury retail, you will be assisting the team to organise different private events in our event space, which includes liaising with different store departments, such as fashion, beauty, and hospitality to ensure accurate event arrangements are in place. In addition, you will be given administrative tasks regarding gifting and hamper orders to be delivered to customers accurately.
Display
You will be responsible for providing support services for visual display throughout the store and making a visual impact on the customer journey, including window displays and signages. Start your day with floor checks to ensure standards of presentation and to report and rectify any issues. You will also be involved in assisting with the production and implementation of display materials, movement of mannequins and provide support for the installations for promotional events.
Cash Office
Assisting overall cash office operations, ensuring all tasks are carried out to a high level, promptly and accurately, to minimise the risk of financial loss. You will assist in managing floats and change, counting bank takings, adherence to the Cash Office and company policies, managing receipts and all Cash Office-related paperwork, using and storing information legibly.
What training will the apprentice take and what qualification will the apprentice get at the end?
You will achieve the Retailer Level 2 Apprenticeship Standard, through a structured 12 month course, broken down into specific areas within the store, ie. 2 months experience within the 3 core departments of Menswear, Womenswear, and Beauty.
You will be assigned a mentor both within Harvey Nichols and to support the delivery of your apprenticeship.
What is the expected career progression after this apprenticeship?
Gain confidence in developing a long term career within various aspects of luxury retail.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade Grade 3 / D) Essential
About the employer
Employer
HARVEY NICHOLS AND COMPANY LIMITED
https://www.harveynichols.com/
Address
109-125 Knightsbridge
London
SW1X 7RJ
Training
Apprenticeship standard
Retailer
Level 2 (GCSE)
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