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This programme teaches skills in the practical & luxury environment of our flagship store in Knightsbridge. Serving customers from around the globe, driving loyalty, being commercially savvy and bringing it full circle with our unique multichannel services. You will gain full experience of our retail business, to graduate with industry expertise.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Sunday to Saturday rota; Retail staff members work in 3 different shifts, early, mid and late. (E) Early Shift: 09:15 – 18:15 (M) Mid Shift: 10:15 – 19:15 (L) Late Shift: 11:15 – 20:15 Store opens 10 am to 8 pm most days.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    01 Feb 2023

  • Date posted

    12 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    12 available

What will the apprentice be doing?

On-the-job rotation training with different retail departments will enable the apprentices to have a holistic view of how a luxury department store operates. The experiences will be divided into two sections.

Section 1: Front of the House Experience

On a rotation basis, you will be the first point of contact in our Womenswear, Menswear and Beauty departments, and will be engaging with our customers by providing them with expert style and beauty advice. You will approach every customer with the sole purpose of serving their every need whilst making it a fun and enjoyable 5-star experience. In addition, you will need to handle all point of sales transactions, develop a high level of product knowledge, and share your opinions on current and future fashion and beauty trends.

Section 2: Back of the House Experience

Store Fulfilment Team
You will be picking, packing, and despatching all items for mail orders and store fulfilment orders in an efficient manner. By paying attention to detail, you will need to flag any stock damages and discrepancies to the Department Manager and try every possible way to locate and collect the products for customer online orders, to facilitate effective online sales.

Stock Movement Team

Working in the busy loading bay, you will be processing all daily deliveries, collating all new styles for the shop floor, and ensuring replenishments are ready for store trading. You will become an expert in liaising with management and buying team for brand moves and changes.

Corporate Gifting & Events

Explore another aspect of luxury retail, you will be assisting the team to organise different private events in our event space, which includes liaising with different store departments, such as fashion, beauty, and hospitality to ensure accurate event arrangements are in place. In addition, you will be given administrative tasks regarding gifting and hamper orders to be delivered to customers accurately.


You will be responsible for providing support services for visual display throughout the store and making a visual impact on the customer journey, including window displays and signages. Start your day with floor checks to ensure standards of presentation and to report and rectify any issues. You will also be involved in assisting with the production and implementation of display materials, movement of mannequins and provide support for the installations for promotional events.

Cash Office

Assisting overall cash office operations, ensuring all tasks are carried out to a high level, promptly and accurately, to minimise the risk of financial loss. You will assist in managing floats and change, counting bank takings, adherence to the Cash Office and company policies, managing receipts and all Cash Office-related paperwork, using and storing information legibly.

What training will the apprentice take and what qualification will the apprentice get at the end?

You will achieve the Retailer Level 2 Apprenticeship Standard, through a structured 12 month course, broken down into specific areas within the store, ie. 2 months experience within the 3 core departments of Menswear, Womenswear, and Beauty.

You will be assigned a mentor both within Harvey Nichols and to support the delivery of your apprenticeship.

What is the expected career progression after this apprenticeship?

Gain confidence in developing a long term career within various aspects of luxury retail.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Ambitious, Quality obsessed


GCSE or equivalent English (Grade Grade 3 / D) Essential
GCSE or equivalent Maths (Grade Grade 3 / D) Essential

About the employer

Since Harvey Nichols first opened in Knightsbridge in 1831, it has led the way in sourcing the most desirable and cutting-edge designer brands. Recognised as the UK's premier luxury fashion retailer, Harvey Nichols is internationally renowned for its expertly edited fashion and beauty merchandise, premium food and wine offer and award-winning restaurants. Harvey Nichols has seven stores within the UK and Ireland, consisting of five large-format stores in London, Edinburgh, Birmingham, Leeds, and Manchester, and two small-format stores in Bristol and Dublin. A beauty concept store, Beauty Bazaar, Harvey Nichols, opened in Liverpool in November 2012. All UK stores have luxury Foodmarkets and Restaurants, Cafés, or Brasseries. Harvey Nichols also owns and operates OXO Tower Restaurant, Bar and Brasserie on the South Bank in London. In addition to this, there are six large-format stores overseas: one in Riyadh, one in Dubai, two in Hong Kong, one in Doha Festival City and one in Kuwait. Harvey Nichols stores offer the ultimate fashion experience. Seen as ‘the place to be’, Harvey Nichols is the club that doesn’t require a membership. Exclusive, niche and established labels sit alongside accessible everyday collections, offering customers the must-have edit for all their wardrobe needs – from everyday to extraordinary.




109-125 Knightsbridge



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Training provider



Louise Synnott

07772 984014

Apprenticeship standard


Level 2 (GCSE)

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