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Office Apprentice - Changing Futures Team -Neighbourhood & Housing Kingston upon Hull City Council

We are a government funded team, based within the Housing department of Hull City Council called Changing Futures Team. You will be providing administrative support to the various strands to the team that include: Rough Sleepers Team, MEAM Team, Adults Social Care and Commissioning of Services

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Closing date: 12 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages are paid on the last working day of each month.

  • Working week

    Monday to Friday 8:30 – 4:30

    Total hours per week: 37

  • Expected duration

    15 Months

  • Possible start date

    20 Feb 2023

  • Date posted

    09 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

The day-to-day tasks of the apprenticeship will include, but not limited to:

  • Monitoring of inboxes (HRS and MEAM), recording information on relevant databases
  • Preparation of meeting documents for team meetings
  • Minuting team meetings
  • Raising orders and arranging payments?
  • Arranging meetings
  • Room bookings
  • Staff rota
  • Meet and greet in hub
  • Stock control

The successful client will not be involved with any clients, unless they express a wish to shadow a team member.


What training will the apprentice take and what qualification will the apprentice get at the end?

  • ·       Level 2 Award in Operational Delivery (Principles)

    ·       Level 3 Certificate in Operation Delivery (Advanced)

    ·       End Point Assessment (EPA)

    ·       Functional Skills in maths, English if required

    ·       Regular training and development sessions to meet the needs of the employer and the apprentice

What is the expected career progression after this apprenticeship?

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative, Non judgemental, Patience


GCSE or equivalent English & maths (Grade A/D or 4/7) Desired

Things to consider

Applicant must attend HTAE initial assessment and interview process in order to be considered for shortlisting by the company, invites to these sessions will be sent via the email you have used to apply.

About the employer

We are a government funded team, based within Housing called Changing Futures Team. We have various strands to the team – • Rough Sleepers Team – this is a team of five, who engage with people who are street homeless. The aim of the team is to work with clients, with partners, to be successful in gaining some type of accommodation. This can include hostel provision or temporary accommodation • MEAM Team – this is a team of five, who engage with people who have suffered severe and multiple disadvantages. Many have addiction of drug or alcohol and will have suffered some kind of trauma during their lives. The aim of the team is to work with each person to improve their quality of life, their skills (such as managing money, reducing or ending addiction, reducing offending, managing a tenancy and so on) • Adults Social Care – this is a team of four, which includes two Social Workers, an Occupational Therapist and a brain injury specialist • Commissioning of services – this work often changes, depending on what services are being commissioned as part of the Changing Futures workstream


Kingston upon Hull City Council


Warehouse No 9

Guildhall Road



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Training provider



Engagement Team

01482 614157

Apprenticeship standard

Public service operational delivery officer

Level 3 (A level)

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