Technical Sales Apprentice COMMS EXPRESS LTD

Mentored by the Sales Manager and Senior Internal Sales Assistant, working as part of the sales team, this internally based role is responsible for answering new inbound enquiries and providing pre and post-sales assistance, processing sales orders up to the point of invoicing and optimising the sales experience for customer and company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday 8.30-5.30pm with a one hour unpaid lunch break

    Total hours per week: 40

  • Expected duration

    12 Months

  • Possible start date

    07 Apr 2023

  • Date posted

    12 Dec 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    2 available

What will the apprentice be doing?

• Ensuring all written inbound orders, including web orders, faxes and emails are processed in accordance with their requested delivery dates. • processing tasks to meet daily deadlines. • Using bespoke automated software to process inbound orders from our website that can be fulfilled from Comms Express’ own stock up to despatch. • Organising both direct and inbound deliveries through Comms Express’ extensive network of suppliers to complete orders that cannot be fulfilled from stock ensuring every PO is checked at supplier to ensure stock availability and discounts on cost of goods and/or carriage • Processing e-mailed, postal and faxed orders in good time (usually the same business day by 5.30pm) • Coordinating delivery dates for any processed order. • Providing first in line support on all incoming Processing order calls, this includes orders being placed, pre-sales assistance and order query. • Providing telephone support where necessary – Calls will often include orders to be placed and pre-sales assistance (both product and administratively oriented) and quote generation. • Providing sales support to customers who have contacted you individually, delegating to sales team where necessary. • Working successfully with other departments where necessary to ensure successful order processing and sales work, whilst prioritising customer experience. • Identifying and implementing sales techniques across the department which can be implemented to improve all areas of selling; proactive and reactive work, effective communication, negotiating, listening and increasing overall value of opportunities. • Focusing on project work, with a real aim on larger enquiries which require a higher level of input and time. • Keeping up to date with the continually developing marketplace, where Comms Express fits in, and how we can capitalise on new revenue streams • Analysing sales figures as necessary • Quoting with a view to closing quicker and upselling to offer better value to the customer or an up sell for the company. • Contributing to gaining and improving Comms Express Ltd accreditation with relevant vendors, including passing industry recognised exams and managing partnerships with certain vendors. • Construct and deliver pro-active projects to encourage relevant areas of the marketplace to see Comms Express as a trusted advisor and develop new opportunities. • Preparing sales reports for senior management as required. • Attending and participating actively in inter departmental meetings to share ideas as and when required. • Back up cover for all the department for holidays. This is not meant to be an exhaustive list of duties. The need for flexibility is required and the job holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

What training will the apprentice take and what qualification will the apprentice get at the end?

CORE MODULES Sales Concepts This module provides learners with an understanding of the various concepts involved in the sales process. Key Topics: • Principles and ethics of sales • Delivering value to the customer • Sales life cycle • Sales techniques and processes IT Fundamentals This module provides learners with a practical understanding of the fundamentals of computer systems Key Topics: • Basic elements and architecture of computer systems • Principles of secure coding • Data storage • Networking Sales Techniques This module provides learners with a practical understanding of sales techniques. Key Topics: • Negotiating sales • Handling objections • Closing Sales Business Context This module provides learners with an understanding of the wider business context as related to sales. Key Topics: • Business systems life cycle • Business strategy • The role of IT within a business • Organisational procedures Microsoft 365 Fundamentals This module will prove that you understand cloudconcepts; core Microsoft 365 services and concepts; security, compliance, privacy and trust in Microsoft365; and Microsoft 365 pricing and support. Key Topics: • Understand cloud concepts • Understand core Microsoft 365 services and concepts • Understand security compliance, privacy and trust in Microsoft 365 • Understand Microsoft 365pricing and support Communications This module provides learners with a practical understanding of the various methods and techniques of communications used in the business context Key Topics: • Unified communications • Cultural awareness • Interpersonal skills • Written communications

What is the expected career progression after this apprenticeship?

There is a full-time role available upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Administrative skills, Communication skills, Customer care skills, Initiative, Self Starter, Team working, Time Management


GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Someone who is able to drive is desirable but there is a bus stop within 5 minutes walk

About the employer

We have a carefully chosen portfolio of Networking Products in order to give our customers the widest choice possible in Networking Solutions. We offer brands that will suit everyone's budget without any compromise in quality




Unit 7, Grafton Place

Dukes Park Industrial Estate


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Training provider


Apprenticeship standard

IT technical salesperson

Level 3 (A level)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 28 Mar 2023