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Apprentice Customer Service Administrator D A D (UK) LTD

As part of the sales team, you’ll be responsible for delivering efficient administration support and excellent customer service to our clients. You will be dealing with customers, on the phones, emails and via social media.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,920.00

    Will consider helping with travel costs.

  • Working week

    Monday to Friday. 10am to 3pm. 1 hour lunch, paid.

    Total hours per week: 30

  • Expected duration

    12 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    12 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000113260

  • Positions

    1 available

What will the apprentice be doing?

  • Provide excellent customer service via e-mail and telephone.
  • Day to day use of Microsoft Office - Outlook, Word and Excel and Salesforce.
  • Deal with orders and payments.
  • Provide customers with advice, guidance and support.
  • Helping with customer issues, after care and service recovery.
  • Social Media input.
  • Working closely with other team members to ensure everything is managed accurately.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2.
  • On the job training with the employer whilst working towards the Apprenticeship Standard. 
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.

What is the expected career progression after this apprenticeship?

  • Potential for full-time employment for the right candidate.
  • There are opportunities to progress from a Level 2 to a Level 3 qualification.
  • Many employers retain apprentices in full/part-time positions. The qualifications you gain can also help you to get into higher education or other employment.
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies.
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 9-4 (A*-C)) Essential
GCSE or equivalent Maths (Grade 9-4 (A*-C)) Essential

Things to consider

Interview - We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. Reality Check - You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work daily whilst waiting for your first wages to be paid. Travel Information - Ashford International Railway Station (Stop R). Bus 10, 28 min (18 stops) Ridgeway Terrace then about 7 minutes walk.

About the employer

DAD UK is the British branch of a large French manufacturer. Established in 1997, we have a range of clients within the building industry, from architects to property developers.

Employer

D A D (UK) LTD

Address

SUITES 2 & 3 THE WOOD TURNERS

CHURCH ROAD

KENT

TN25 6SA

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Training

Training provider

KENT COUNTY COUNCIL

Contact

Kent Training and Apprenticeships Business Support Team

KT&A@kent.gov.uk

0800 731 4297

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023