Apprentice Customer Service Administrator IT FLEET AUTOMOTIVE LIMITED

IT Fleet are looking for a new Customer Service Administrator to join their team. Earning £14,000 per year. Don't miss out on this amazing opportunity. Apply Now!

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Closing date: 05 Jun 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8:30am - 5pm

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    09 Jun 2023

  • Date posted

    05 Dec 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key responsibilities 

  • Ensure all customer and allocator enquiries are dealt with effectively and in a timely manner, delivering the highest quality of customer service to all internal and external customers
  • Ensure customers are kept informed of any delays or developments as soon as possible
  • Load customer bookings on to the Fleet Plus system, paying attention to detail to ensure all information is input accurately
  • Respond to any customer complaints where necessary
  • Ensure data on Fleet Plus is kept up to date
  • Create daily transport reports to share internally and externally, these are to be completed and distributed within the given deadlines
  • Liaise with Transport Allocations team in relation to movements/bookings/queries and any operational issues
  • Communicate directly with drivers where necessary to gain information regarding jobs
  • Assist with customer pre-calls
  • Assist in updating customer portals
  • Check forthcoming work for errors or anomalies
  • Forward customer leasing paperwork in a timely manner
  • Confirm/reject customer bookings where necessary

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practioner Level 2 Standard
  • In house training from the employer
  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

What is the expected career progression after this apprenticeship?

The opportunity to progress onto a full time role following completion of the apprenticeship. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Confidence


GCSE or equivalent Maths and English (Grade Grade 4/C) Desired

Things to consider

How will you get you get to and from this role on a daily basis?

About the employer

IT Fleet Automotive is built on experience gained through managing the used car programmes of several major manufacturers. The IT Fleet Automotive management team has over 120 years of combined industry experience covering transport, vehicle refurbishment, fleet management and auction sales. Through organic growth and acquisition, the company has become one of the UK’s leading automotive service providers. Our industry leading refurbishment and storage facilities are complemented by a powerful set of web-based systems that give our clients an unparalleled level of information and service. Today, the company operates 8 sites across the UK, including our head office near Colchester.




It House Notley Park

Raydon Road Great Wenham



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Training provider



Matthew Connell

07717 752 768

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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