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Front of House Customer Service Apprentice Oak Springs Care Home

An exciting and rewarding role for someone who has excellent communication skills and a positive can-do attitude. You will gain a level 2 customer service qualification.

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Closing date: 28 Feb 2023

Apprenticeship summary

  • Annual wage

    £14,625.00

    £7.50 per hour

  • Working week

    Monday to Friday, 37.5 hours per week, shifts TBC.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    01 Mar 2023

  • Date posted

    15 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000112657

  • Positions

    1 available

What will the apprentice be doing?

An exciting and rewarding role for someone who has excellent communication skills and a positive can-do attitude.

We are also offering the opportunity to gain a qualification as a Level 2 Customer Service Practitioner as part of our apprenticeship scheme.

This is a meeter / greeter role as you will be the first person that visitors will meet when entering the care home. You will and be assisting visitors and relatives of the residents, with the primary function of answering the phone & manning the reception area.

As a Front of House Customer Service Executive duties include:

  • Meeting and Greeting visitors
  • Some light administration tasks
  • Giving tours of the care home
  • Answering the phone and reception door

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service apprenticeship:

Over the course of 15 – 18 months (dependent upon the level of course an apprentice is being enrolled onto), you will study subjects such as knowing your customers and your products/services, the customer journey, being open to feedback, systems and resources, regulations & legislation, influencing skills and team working, leadership styles, dealing with customer conflict, decision making skills and continuous improvement (these topics may differ).

Upon successful completion of the apprenticeship programme, you will achieve a Level 2 or 3 certification and can join the Institute of Customer Service as an individual member at a professional level.

What is the expected career progression after this apprenticeship?

Future opportunity to complete a Level 3 business administrator apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Creative

Qualifications

GCSE or equivalent English (Grade 4) Desired
GCSE or equivalent Maths (Grade 4) Desired

Things to consider

Why are you interested in a role in Customer Service for St Helens Hall Care Home? What personal qualities do you have to make you suitable for this role?

About the employer

St Helens Hall is a 94-bedded residential home for older adults is a dynamic and bustling environment, with our residents’ wellbeing at the heart of everything we do. Sandstone Care Group is an Equal Opportunity Employer: We welcome and encourage applications from all backgrounds. We embrace diversity within each service, as we think it is important that the Social Care Workforce represents the people it serves. We welcome applications from people from backgrounds including disabled candidates, Black, Asian and Minority Ethnic (BAME) candidates, LGBTQ+ as well as non-binary candidates, and those with experience of mental health.

Employer

Oak Springs Care Home

Address

Elephant Lane

St. Helens

WA9 5EL

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Training

Training provider

IMPACT FUTURES TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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