Business Support Apprentice DSV Road

Are you looking to earn whilst you learn? This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. If you would enjoy daily customer interaction, are organised and can multi-task, then we would like to hear from you.

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Closing date: 22 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,725.00

    Salary: £5.50 per hour for the first 6months increasing to £6 per hour from 6months to completion of apprenticeship.

  • Working week

    Monday - Friday 9.00am - 5.00pm, with 30 minutes for lunch.

    Total hours per week: 37.5

  • Expected duration

    12 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000112366

  • Positions

    2 available

What will the apprentice be doing?

Main purpose of the job:

To meet customer requirements for the safe and efficient transport of their cargo effectively and in accordance with company operational procedures and statutory requirements including Health and Safety to the satisfaction of clients and the profit of the company.

Key tasks:

  • Timely and effective communication with customers, partners and internal departments via email and telephone
  • Updating/Verifying the DSV Order Management system with customer booking details
  • Liaise with operations and overseas offices to ensure customer commitments are delivered upon
  • Effective monitoring to ensure deliveries are completed within the agreed timelines
  • Ensure that all delivery and collection assignments are conforming to correct information
  • Pro-active problem solving with customers and colleagues when issues arise
  • Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
  • Provision of PODs to meet customer requirements where necessary
  • Provide KPI and reports both externally and internally where necessary
  • Resolve credit management queries where necessary
    General day to day administrative duties

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Key Training Ltd will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.

What is the expected career progression after this apprenticeship?

On completion of the apprenticeship, successful candidates can expect a role in a successful, dynamic company. You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent Maths & English (Grade 4/C or above) Essential

About the employer

DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles. If you have driven and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Employer

DSV Road

Address

Gateway House,

Stonehouse Lane

Purfleet

RM19 1NX

Contact

Georgia Marlow

georgia.marlow@apprentice-employment.co.uk

07540 716312

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Training

Training provider

KEY TRAINING LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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