Insurance Practitioner Apprenticeship - Peterborough ROYAL & SUN ALLIANCE INSURANCE PLC

We’re looking for those of you who are ready to make an impact in our business. As part of our Bright Futures Programme, you will join our 18-month Insurance Practitioner Apprenticeship. We’ll encourage the development of your insurance knowledge and customer service skills to enable you to support all our customers through their claims journey. You will liaise with internal and external suppliers to ensure timely delivery of goods and services, register or handle cases to progress claims in line with established standards etc.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £20,000.00

  • Working week

    Monday - Friday: 9am - 5pm

    Total hours per week: 35

  • Expected duration

    18 Months

  • Possible start date

    04 Sep 2023

  • Date posted

    01 Dec 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000112265

  • Positions

    1 available

What will the apprentice be doing?

In this Apprenticeship role, we’ll support you to:

  • Deliver good customer outcomes and improve customer experiences across all our relevant Claims journeys
  • Manage customer and third-party interactions in a friendly and efficient manner
  • Deliver high standards of customer satisfaction, in line with processes & procedures
  • Liaise with internal and external suppliers to ensure timely delivery of goods and services
  • Register or handle cases to progress claims in line with established standards
  • Assess claims against relevant criteria and experience to identify any potential issues
  • Use approved suppliers to ensure repair, replacement and supply of goods and services to customers and third parties
  • Proactively develop your skills and knowledge, applying best practice techniques to maximise your performance

What training will the apprentice take and what qualification will the apprentice get at the end?

As careers go, working within Insurance Claims is amazingly satisfying and by joining our programme you will have the chance to experience it for yourself.

We’ll support you to achieve the level 3 Insurance Practitioner qualification which includes the Certificate in Insurance (Cert CII) from the Chartered Insurance Institute (CII) as well as giving you access to excellent benefits as part of your career development, including:

  • Dedicated Talent Coach & RSA mentor
  • Dedicated study time each week
  • A comprehensive development plan that includes technical and behavioural skills
  • Facilitated Learning & Development workshops plus guest speaker sessions
  • Quarterly networking and community events
  • Sessions on well-being and emotional fitness
  • Annual volunteering opportunities as part of the programme’s giving back pledge

Your programme is delivered through blended learning with virtual and in-person workshops. You will be given 6 hours per week to study towards your programme and qualifications.

What is the expected career progression after this apprenticeship?

You will be a permanent employee from day one at RSA, so career options are in abundance. You could choose a technical Underwriting path, move into sales and business development, quality, and governance, or move through a leadership pathway. All RSA opportunities are in scope.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C-A* or 4-9) Essential
GCSE or equivalent Maths (Grade C-A* or 4-9) Essential
A Level or equivalent Any (Grade Grade 96 UCAS points) Essential

About the employer

A welcoming, diverse, and inclusive culture is important for RSA in our best-in-class ambition. We celebrate difference, our commitment to diversity is sincere, continually growing and led right from the top. If you require flexibility in when, where or how you work, we’d love to hear from you. We want to ensure that you are supported throughout the application process too If you require adjustments, please flag this on your application form.

Employer

ROYAL & SUN ALLIANCE INSURANCE PLC

Address

Lynch Wood House

PE2 6GG

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Training

Training provider

DAVIES LEARNING SOLUTIONS LIMITED

Apprenticeship standard

Insurance practitioner

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023