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Business Administration Apprentice – Private Sector Housing Team Gravesham Borough Council

You’ll be working in the busy & diverse Private Sector Housing Team within Gravesham Borough Council based in Gravesend. To carry out a range of administrative duties to assist with the team’s statutory functions, dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023

Apprenticeship summary

  • Annual wage

    £9,254.44

    £4.81 per hour. Increasing to National Minimum Wage on completion of 1 years’ service.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday. 9.00am - 5.00pm. (We can be flexible on start and finish times). 1 hour break per day, unpaid.

    Total hours per week: 37.0

  • Expected duration

    18 Months

  • Possible start date

    27 Feb 2023

  • Date posted

    30 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000111523

  • Positions

    1 available

What will the apprentice be doing?

  • To learn skills in operational business administration. Whilst providing direct support to the Private Sector Housing Team in relation to the delivery of efficient and effective Council Services
  • To carry out a range of administrative duties to assist with the team’s statutory functions, dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence
  • Whilst using IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data
  • To work as part of the Private Sector Housing Team providing an excellent level of operational support. To build and maintain effective working positive relationships within the team and across the organisation
  • To ensure a high-quality service in the performance of the Council’s statutory duties under the housing and homelessness legislation. To ensure privately rented accommodation meets the government required amenity standards
  • To provide support to the Private Sector Housing Team as required including dealing with telephone enquiries from customers and others, responding to emails and other internal and external correspondence
  • To carry out administrative duties to assist with the teams' statutory functions, including the mandatory HMO Licencing scheme and Land Charges
  • Provide administrative support for Team meetings i.e., setting minutes, collation and sending agenda and documents pre-meeting. Minute taking and including the recording of meeting actions
  • To use multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data
  • To assist in the production of accurate monthly reports and documents including sending out email reminders and following up non-compliance
  • To work as part of the Private Sector Housing Team providing an excellent level of operational support
  • To build and maintain effective working positive relationships within the team and across the organisation
  • To play a key part in preparation and delivery of the Landlord Forums and Landlord Focus Groups
  • To meet all learning commitments of the apprenticeship as directed by your line manager, the Apprenticeships Manager or the learning/training provider

What training will the apprentice take and what qualification will the apprentice get at the end?

  • On the job training with the employer whilst working towards the Apprenticeship Standard Level 3 business administrator qualification - Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike, from the public sector, private sector and charitable sector
  • The role may involve working independently or as part of a team and will involve developing, implementing, maintaining, and improving administrative services
  • Business administrators develop key skills and behaviours to support their own progression towards management responsibilities
  • Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

What is the expected career progression after this apprenticeship?

  • Potential for full-time employment for the right candidate
  • Many employers retain apprentices in full/part time positions
  • The qualifications you gain can also help you to get into higher education or other employment 
  • Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies
  • Once the Apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Patience, Ability to multi-task, Knowledge of Local Government, Experience in customer service, Confidentiality, Good telephone manner, Follow set procedures, Good time keeping skills, Good work ethic, Empathy, Able to follow instruction

Qualifications

GCSE or equivalent 5 GCSE or equivalents to include Maths and English (Grade 9-4 (A*-C)) Essential

Things to consider

We will be interviewing candidates who meet the criteria as they apply and will recruit after a successful interview which may be before the closing date. You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid.

About the employer

Gravesham Borough Council is responsible for a range of vital services for people and businesses in the borough including housing, planning, environmental health and waste.

Employer

Gravesham Borough Council

Address

Civic Centre

Windmill Street

Gravesend

DA12 1AU

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Training

Training provider

KENT COUNTY COUNCIL

Contact

KT&A Business Support Team

KT&A@kent.gov.uk

08007314297

Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This employer has requested all applicants to apply through Kent Training and Apprenticeships online application system – Therefore, to apply for this position, please click on the link below and follow the online instructions.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 23 Feb 2023