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Apprentice Service Advisor MOTUS GROUP (UK) LIMITED

As Apprentice Service Advisor in Swindon, you will be required to retail invoicing using the dealerships management system. Also, to be supporting service reception. As well as this, to be promptly and efficiently responding to customers enquires both at the reception desk and by telephone in a professional and fair manner.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

  • Working week

    Days and shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    14 Months

  • Possible start date

    13 Feb 2023

  • Date posted

    02 Dec 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000110797

  • Positions

    1 available

What will the apprentice be doing?

Main duties will include:

  • Maximise gross profit retention and hours billed
  • To analyse sublet invoices, request orders numbers and recharge customers as appropriate
  • To ensure the daily maintenance of department’s paper flow and traceability of documents and data
  • Supporting colleagues by answering the telephone, dealing with enquiries and typing/filing correspondence
  • Timely and accurate completion of administration tasks set by your Manager and determined by the manufacturer or customers’ requirements
  • Develop good franchise and customer relationships
  • Work on and preventing of aged debtor situations
  • To liaise with customers both face-to-face and by telephone, understand their requirements, interpret them, and advise if and when we are capable of satisfying them
  • Keep customers up to date with the status of their vehicles and any further actions or costs required
  • To adhere to Group Health & Safety and Environmental Policy at all times
  • Responsible for ensuring company processes and policies are adhered to at all times

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2

This apprenticeship programme is delivered with a blended learning approach and includes a mixture of onsite tutor visits and online tutor led sessions. All delivery is completed in the workplace and you will not need to attend any off-site training.

What is the expected career progression after this apprenticeship?

At Motus Commercials we strive to provide notable training and development in order to encourage and support vibrant people into the automotive trade. Our local and national award winning apprenticeship programmes offer industry leading training supported by experts through our training providers and partner colleges, a practical learning experience in one of our dealerships, ongoing mentoring & personal support and ongoing encouragement from the whole business to help our people reach their potential within their apprenticeship journey and beyond.

Training continues for all our employees, with personal aspirations supported with life-long learning opportunities through our Motus People Partnership - It’s no wonder we are one of the UK Top 100 Apprentice Employers, Winner of the 2020 National Apprenticeship Awards ‘East Midlands Large Employer of the Year’ and current holders of the Princess Royal Training Award for our exceptional commitment to training.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Problem solving skills, Logical, Creative, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

About the employer

What's in it for you? From day one as a Motus Commercials colleague, you will have access to a comprehensive benefits package including; family & friends discounted car scheme, 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service, team member auto-enrolment Pension Scheme with employer contribution, onsite mental health first aiders, discounted Healthcare scheme, life assurance, being brilliant awards, career progression opportunities, internal engagement initiatives, travel and much more. We also pride ourselves on offering internal and external training and development opportunities along with realistic career paths for each member of our team through our 'People Partnership' initiative.

Employer

MOTUS GROUP (UK) LIMITED

Address

Motus Commercials Swindon

Faraday Road

Swindon

SN3 5JY

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Training

Training provider

LEARNING SKILLS PARTNERSHIP LTD

Contact

Holly

Holly.Parkinson@lsprecruit.com

07432840539

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

To apply for this vacancy please click 'Apply now' and you will be redirected to the GetMyFirstJob website where you will be required to submit an application. If this is your first visit to GetMyFirstJob you will be required to register on the website, please complete all fields upon registration and ensure you attach a copy of your CV This apprenticeship requires you to apply through the employer's website.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023