This role will require the apprentice to assist the customer care department and accounts department. The role will involve: placing orders, taking payments, dealing with customer and much more. A varied role covering all aspects of the office and by the end of the apprenticeship the apprentice will have an excellent knowledge of the role.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023

Apprenticeship summary

  • Annual wage

    £10,004.80 to £19,760.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday to Friday from 9:00am - 5:00pm with a 1 hour lunch break.

    Total hours per week: 40

  • Expected duration

    18 Months

  • Possible start date

    14 Apr 2023

  • Date posted

    25 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

This role will require the apprentice to assist the customer care department and the accounts department on a regular basis. The role will also require the apprentice to register all boilers onto the gas safe register, assist in placing material orders with the plumbing merchants, liaise with our on-site engineers regarding customer extras and material orders, take payments over the phone from our customers.  The role will allow the apprentice to cover all areas within the office to an excellent knowledge by the end of the apprenticeship including a good knowledge with Microsoft excel and Sage.

Duties to include: 

  • IT – use of excel, Sage and Word.
  • Record and Document production of each new build site.
  • Decision making on which merchant to use and which member of the team to delegate certain tasks to.
  • Speaking to and building relationships with our customers and merchants.
  • Place orders to merchants via email and phone.
  • Monthly review of customer extras and boiler spreadsheets to ensure all is up to date and booked in.
  • Organise and plan small works to be carried out. 
  • Undertake and lead projects as and when required.
  • Assist accounts department with Sage and invoices.
  • Assist Customer care department with booking work and organising the engineer’s diaries.
  • Assist company directors.
  • Registering Gas safe boilers and updating spreadsheets.
  • Logging Customer extras.
  • Taking customer payment over the phone.

As a company we offer free parking and your annual leave entitlement will be 20 days plus bank holidays.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard.
  • All delivered within the workplace via online training and at Colchester Institute Campus.

What is the expected career progression after this apprenticeship?

  • Progression after this role could see you stay within the business and progress within your career with the option of moving into office management in the future. 
  • We heavily support our apprentices through the whole apprenticeship and we are proud that most stay within the company once their apprenticeship is complete. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Patience, Reliable, Polite and Friendly


GCSE or equivalent English and maths (Grade A*-C/9-4 or equivalent) Essential

Things to consider

This role is based in a location with little to no public transport routes, please ensure you look into your transport methods before applying to ensure you can get to the company. The office is in a remote location. This role involves spending long periods of time on a computer.

About the employer

We are a Plumbing and Heating company that specialise in new build. We employ 25 people and have over 35 self-employed plumbers working for us full time. We are based in Dedham so having your own transport is important as we are 15 minutes away from the nearest bus stop. We have an open planned office with 4 people based there full time. The office opening hours is 8.00am – 5.00pm. It is a very busy and friendly office with a great We have an excellent reputation that we only want to improve on and have won numerous awards within the building industry. We work for a lot of the national builders.








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Training provider



Colchester Institute - Apprenticeship Team


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 31 Mar 2023