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Front Of House Apprentice N Family Club - Support Office

Would you like to join a fast growing nursery group with outstanding progression opportunities? We started with one nursery in 2017 and now have 20, and growing! Are you passionate about inspiring and developing the next generation to reach their full potential in this ever-changing world?

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Feb 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday to Friday, shift work. Exact shifts to be confirmed.

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    28 Feb 2023

  • Date posted

    23 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

We are a growing business (from only one nursery in 2017, we now have 21 and a whole lot more on the horizon!) so we also have great opportunities for progression.

The role of Front of House will be the face and engine room of our central Support Office, responsible for ensuring an exceptional experience for team and visitors, as well as optimal organisation. This will include supporting the Learning & Development team delivering face to face training by welcoming delegates into the office and ensuring facilities are ready for training to take place.

Key responsibilities and tasks:

  • Be the face of the Support Office, welcoming visitors and being the first point of contact for general enquiries over email and telephone. You are also the face of employee experience, welcoming team members on their first day with the company, and at training events held in the office
  • Own the 'Go Beyond' experience within the office - ensuring the stationery cupboard, cleaning store and communal areas remain well-stocked & that the meeting spaces are well-presented
  • Manage bookings of the meeting rooms and training space, including sourcing external spaces and ordering breakfasts/lunches/snacks as and when required
  • Providing administration support to the leadership team including regulatory administrative support and diary management
  • Receiving and distributing post and performing errands as and when required
  • Distributing keys/fobs to new starters and getting new keys cut when required
  • Support in the organisation of key team and company wide events, such as, our annual Summer BBQ, Winter party, Leadership Conference, Leaders' Mountains' Trip, Support Office socials, and other diarised/ad-hoc events
  • Management of the office cleaning team, ensuring they maintain high standards of cleanliness
  • Liaison with the building's management company when required
  • Liaison with the Facilities and Maintenance team to ensure that the office is kept in impeccable condition, and any repairs are carried out quickly and safely
  • Liaison with our external IT support regarding Support Office tech
  • Diary Management & Minute-taking at key meetings
  • Creation of basic presentations and information packs on behalf of the leadership team as and when required
  • Gradually increasing diary management, inbox management and other administrative/PA support for the Managing Director
  • You would be expected to support with administrative tasks & overflow project work across all N departments as and when required (on an ad hoc basis)
  • Be a role model for exceptionally high standards, never cutting corners, thriving on feedback and leading on operational excellence!

You should join us if:

  • You are interested in working in a customer-facing role or operational role and feel that you have the ability to learn the knowledge, skills, and behaviours required
  • You understand the importance of prioritising and multi-tasking under pressure
  • You are a competent user of ICT systems and have a willingness to develop skills such as using the google suite of applications.
  • You have a positive, can-do attitude and the ability to achieve N Family Club's wildly important goals
  • You have good verbal and written communication skills
  • You are passionate and positive (always see the glass half full)
  • You are service-focused and detail-oriented
  • You are driven by a 'make it happen' attitude
  • You have high energy brought to every task you take on
  • You love customer service (making people happy!)

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Admin level 3
  • Functional Skills in maths and English

What is the expected career progression after this apprenticeship?

Ongoing support and progression.

Requirements and prospects

Desired skills and personal qualities

Team Working, Organisation Skills


Other None required (Grade None required) Desired

About the employer

We are a diverse and inclusive workforce and everyone is welcome at N. Our teams are made up of like-minded people who share a real passion for what we are trying to achieve, and are rewarded for helping us get there. We have a wonderful culture underpinned by warmth and belonging and we are obsessed with team happiness and are always thinking about how we can improve for our people.


N Family Club - Support Office


N Family Club


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Training provider


Apprenticeship standard

Business administrator

Level 3 (A level)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 21 Feb 2023