Customer Service, Telesales and Appointment Booking Apprentice ADVANSYS LTD

Great opportunity to start your career in Customer Service and Sales. You’ll become an important member of the sales/customer team, talking to prospective clients and arranging appointments for the sales team. You’ll receive full training. APPLY NOW!

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Closing date: 03 Apr 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Monday – Friday 9.00am – 5.30pm Friday’s finish at 5.00pm

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    04 Apr 2023

  • Date posted

    22 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Generating leads either via a database or the web contacting them using outbound dialing
  • Booking appointments for our BDMs.
  • Digesting and understanding the customer requirements.
  • Taking ownership of sales leads.
  • Lead generation.
  • Answering customer questions.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist, which includes:

  • Modules covering Skills, Knowledge & Behaviours in Customer Service.
  • You'll have a personal tutor to guide you through your training.
    You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (2 online exams & 1 in-person assessment).
  • Occasional group classes with other learners.
  • Functional Skills Level 2 in Maths & English if required.
  • Apprenticeship Certificate from IFATE and City & Guilds.

What is the expected career progression after this apprenticeship?

If the apprentice proves to be successful during their apprenticeship, there is a full time position available at the end. Advansys are building for the future and they care about helping staff fulfil their potential, and progress up the ranks. Further Sales training is available if you choose to develop a Business Development Manager

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Logical, Initiative


GCSE or equivalent English (Grade A*-C or 9-3) Desired
GCSE or equivalent Maths (Grade A*-C or 9-3) Desired

Things to consider

Solution Selling Training, Career progression to become a great BDM (Business Development Manager), Competitive salary and generous uncapped commission structure, Great colleagues with a fun and social working environment, Day off on your birthday, Pension scheme, Free eye test, Bonus scheme.

About the employer

Advansys is an industry-leading provider of eCommerce solutions for B2B and B2C eCommerce businesses. Our comprehensive online retail systems and customer-friendly, brand-focused website designs are used by businesses across the world. We genuinely care about our customers and see ourselves as a 'partner' and not a 'supplier'. With a wide range of knowledge in Digital Marketing we also work with our customers to increase traffic, reach, followers and conversion - you are in a 'safe per of hands'. Digital Marketing is Attraction!







RG41 2AD

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Training provider



Lilly Spake



Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

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