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Clerical Officer – Booking & Scheduling Team Apprentice SHREWSBURY AND TELFORD HOSPITAL NHS TRUST

Outpatient Scheduling Team Apprentice will work alongside and take direction from members of the Booking & Scheduling Team. The focus of the role will be to give support and to provide administration support to the outpatient booking team. Induction Training to be given in all departments as required.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023

Apprenticeship summary

  • Annual wage


    £4.81 per hour during the first 12 months. Rising to the national minimum wage for age from month 13 currently: £6.83/hr for 18 - 20 years £9.18/hr for 21 -22 years £9.50/hr 23+ years

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday between 08:00 to 20:00, Saturday 09:00 – 12.00)

    Total hours per week: 37.5

  • Expected duration

    14 Months

  • Possible start date

    28 Feb 2023

  • Date posted

    22 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    5 available

What will the apprentice be doing?

  • To operate and maintain an efficient and effective planning service for inpatient and outpatient appointment booking, according to the requirements of clinical priority, local and national guidelines, taking note of clinical priority, long waits, case mix, equipment required by theatres, ward requirements and surgeon present for list. The post holder would be expected to use the trust’s patient administration system
  • Responsible for the provision of a comprehensive day to day health library service for case notes including x-rays at Telford (if applicable).
  • Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GP’s and all other internal and external contacts to ensure patient’s appointments are appropriately made and that clinics run efficiently. To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care
  • The post holder would be expected to meet performance standards specific to the area they are working in
  • Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the trust’s confidentiality policy and information governance guidelines
  • Develop and maintain skills to deal with conflict remaining calm and professional at all times
  • Participate as a member of the reception & admissions team and the overall patient access team, sharing duties and responsibilities, including covering during staff absences
  • A knowledge of all areas will be required
  • The post holder works within well-defined boundaries, using initiative to make planning decisions as required
  • To provide admission and/or reception duties in various clinical areas
  • Develop and maintain a knowledge and expertise of all health records and patient access areas in order provide a comprehensive service to all patients
  • To be aware of and work within the trust’s health & safety policy at all times
  • Any other duties as delegated by the supervisor, booking manager and patient access manager as appropriate to the grading of the post

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner Apprenticeship 

What is the expected career progression after this apprenticeship?

Once qualified, you can develop throughout out the NHS. 



Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working


GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential

Things to consider

The prevention and management of acquired infection is a key priority for the trust. Any breach of infection control policies to be aware of. Confidentiality and Security , Your attention is drawn to the confidential nature of information collected within the NHS. Whilst you are employed by the Trust you will come into contact with confidential information and data relating to the work of the Trust, its patients or employees. Disclosure of Information, The unauthorised use or disclosure of information relating to the trust’s activities or affairs, the treatment of patients or the personal details of an employee. We all have a personal and a professional responsibility within the Trust to identify and report abuse. This may be known, suspected, witnessed or have raised concerns.

About the employer

The Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity.








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Training provider



Katie Mckeown

01952 642289

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Feb 2023