APPRENTICE CUSTOMER SERVICE PRACTITIONER START TECHNOLOGY (SOFTWARE) LTD

This is an exciting opportunity to work for Start Software as a Customer Services Assistant for an award-winning software development and consulting business. Your responsibilities will encompass a range of customer-oriented tasks including handling enquiries by telephone and email. We create easy-to-use desktop software and mobile apps for all sizes of businesses and organisations. We have software developement offices in the UK, Indonesia and Australia.

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Closing date: 02 Oct 2023

Apprenticeship summary

  • Annual wage

    £10,982.40

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 8.30am to 5pm

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    30 Oct 2023

  • Date posted

    24 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000108931

  • Positions

    1 available

What will the apprentice be doing?

Your responsibilities will encompass a range of customer-oriented tasks including:

• handling enquiries by telephone and email
• logging issues raised by clients on our system
• providing clients with information
• creating and following-up quotations
• any further administrative, customer service or sales tasks as required.

We expect a highly professional image to be portrayed at all times and for our clients to be dealt with promptly and courteously. We will expect you to gain a good understanding of our systems and our clients. We will provide you with the training and supervision required to ensure you deliver exceptional customer service on behalf of the company.

This is a post that requires self-discipline, a customer-focused attitude, and an ability to work in a team as well as on your own.

 

 

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Apprenticeship in Customer Service.

This will also include:

  • Functional skills if required
  • End point assessment
  • Certificate of completion of the standard
  • You may have to attend formal college sessions (if English & maths are required)
  • You will learn the knowledge, skills and behaviours related to the apprenticeship standard

What is the expected career progression after this apprenticeship?

  • We are looking for someone who would like to establish a long term career within the company and can offer career progression

 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Analytical skills, Team working, Initiative, Friendly and outgoing

Qualifications

GCSE or equivalent Maths and English (Grade GCSE GRADE 4) Desired

About the employer

Start Software is an award-winning software development and consulting business. We create easy-to-use desktop software and mobile apps for all sizes of businesses and organisations. We have software development offices in the UK and Indonesia, and sales and support offices in Australia too. We specialise in asbestos software for asbestos consultancies with our Alpha Tracker and Tracker platforms although we love working in other industries too.

Employer

START TECHNOLOGY (SOFTWARE) LTD

Address

LASYARD HOUSE

UNDERHILL STREET

BRIDGNORTH

WV16 4BB

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Training

Training provider

HEREFORDSHIRE, LUDLOW, AND NORTH SHROPSHIRE COLLEGE

Contact

COUNTY TRAINING

enquiries@ctapprenticeships.co.uk

0345 678 9023

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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