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Customer Service Apprentice Powertest Ltd ( part of VINCI PLC)

This is one of two newly created apprentice roles at Powertest and will provide a broad range of hands-on training in all aspects of Business Administration. The role will give first hand exposure to the running of an established and successful business including operations, service delivery, commercial and finance.

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Closing date: 05 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    National minimum wage for age

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    The candidates working pattern will be Monday-Friday working 8am - 5pm and will be released fortnightly to Riverside college to work towards their qualification. Holiday entitlement is 26 days plus bank holidays and free onsite parking.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    7 days ago

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000108807

  • Positions

    1 available

What will the apprentice be doing?

The successful candidate will be responsible for;

Answering telephone  
Dealing with customer queries 
General liaison with customers  
Handling general email correspondence 
Booking hotels for mobile engineers 
Booking ferries and trains 
Assisting with Processing of weekly timesheets 
Assisting with Calculation of bonus, overtime and sickness 
Arranging plant hire 
Retrieving and uploading of Engineer Reports 
Updating Planning Schedules 
Ordering Stock  
Assisting with General filing and administration duties 
Arranging meetings and organising meeting rooms 

What training will the apprentice take and what qualification will the apprentice get at the end?

The chosen candidate will be working towards a Level 2 Customer Service qualification. Their contracted hours are 37.5 hours per week with Powertest LTD and will be released for 6 hours fortnightly to Riverside College where they will work towards their qualification. Both locations are in Widnes.

What is the expected career progression after this apprenticeship?

Possibility of permanent position on completion of apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent 4 GCSE's including English and Maths (Grade Grade A-C (9*-4)) Essential

Things to consider

How will they travel to the location?

About the employer

Powertest Ltd is part of VINCI PLC and provides a range of Electrical testing services to corporate clients throughout the UK. Services include Portable Appliance Testing, Fixed Wire Testing, Emergency Light Testing and Fire Alarm Maintenance. The business employs approximately 20 mobile engineers throughout the UK, administered from the Head Office in Widnes.

Employer

Powertest Ltd ( part of VINCI PLC)

Address

Ditton Road

Widnes

WA8 0PG

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Training

Training provider

RIVERSIDE COLLEGE

Contact

Faye Knox

faye.knox@riversidecollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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