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Level 3 Customer Service Specialist Apprenticeship in Ringwood Classic Connection

Classic Connection is looking to recruit a front of house customer service specialist, come and join our friendly team in Burley!

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023

Apprenticeship summary

  • Annual wage

    £12,480.00

    40 hours per week £6.00 per hour

  • Working week

    40 Hours per week - Monday to Friday (Shifts to be confirmed).

    Total hours per week: 40.00

  • Expected duration

    15 Months

  • Possible start date

    06 Mar 2023

  • Date posted

    16 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000108030

  • Positions

    1 available

What will the apprentice be doing?

You will be the first port of contact for customers bringing their vehicles in for repair. A professional friendly attitude and attention to detail will be required.

Your daily duties will include but not be limited to:

  • Setting up job cards
  • Keeping customers informed and ordering parts
  • Returning parts
  • Billing customers
  • Taking payments and keeping records will form the majority of your day
  • Booking vehicles in for repair
  • Keeping customers informed of progress of vehicle
  • Producing invoices
  • Parts ordering
  • Record keeping
  • Enquiries come from customers face to face, via the telephone and email wishing to enquire about a sales vehicle or making a booking for their car. Full training will be given

Benefits include:

  • Tea & Coffee supplied
  • Discounted car services
  • Free lunch Fridays (discretionary)

Working hours are Monday to Friday, 8.30am - 5.30pm.

What training will the apprentice take and what qualification will the apprentice get at the end?

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry. It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact. This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study. This will give you every chance to achieve the highest grade possible! On completion of this 15 month apprenticeship you will have gained; Level 3 Customer Service Specialist.

What is the expected career progression after this apprenticeship?

After completion of the apprenticeship program we would love to make you a permanent member of the team. Possibility to grow within the business and take on additional responsibilities such as trade shows, marketing.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills

Qualifications

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent English (Grade 4/C) Desired

About the employer

Classic Connection is a family run business specialising in the sale and maintenance in classic and sports cars.

Employer

Classic Connection

Address

Dawson Engineering Burley Ltd, Pound Lane

Burley

BH24 4EB

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Training

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Apprenticeship standard

Customer service specialist

Level 3 (A level)

Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Feb 2023