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Customer Service Practitioner Apprenticeship AQUALUX PRODUCTS LIMITED

An excellent opportunity for a people oriented individual to start their career in customer service. The purpose of this role is to assist the sales and account manager in all customer related activities. The successful candidate will be a central contact for customers to provide support with commercial and administrative procedures.

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Closing date: 15 Feb 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday to Friday 09.00-17.00

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    15 Mar 2023

  • Date posted

    22 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Main duties include:

  • Follow up and monitor the deadlines of action points from the account managers visit reports so customers expectations are managed and where possible exceeded
  • Support the sales manager to prepare financial reports
  • Support the sales manager to analyse customer service level and produce reports
  • Support the sales/account manager to analyse service provisions and report to other departments to improve services and products
  • Check customer contracts and manuals and ensure inputted onto Aqualux systems
  • Check and agree customer invoices, credits and complaints
  • Assist the account manager with preparation of quotations
  • Deal with enquiries, commercial issues and complaints
  • Provide accurate product information to customers
  • Maintain customer details in Aqulux internal systems
  • Escalate important issues to the Account manager
  • Central contact point for internal departments.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Apprenticeship based in the workplace with no day release
  • Option to include the C&G Level 2 Diploma for Customer Service Practitioner
  • Optional Business Skills units once a week over Teams
  • Functional skills if needed

What is the expected career progression after this apprenticeship?

Potential for permanent position on successful completion of the apprenticeship for the right candidate.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience


GCSE or equivalent Maths and English (Grade 2) Essential
GCSE or equivalent Maths and English (Grade 4) Desired

About the employer

AQATA are a leading UK manufacturer of luxury shower screens and enclosures. Founded in 1986 by engineer Peter Brown, we are a home-grown, family-owned company with over 30 years’ experience in the bathroom industry. Whilst business has evolved over the years, customer satisfaction has remained our priority and is at the heart of everything we do. We understand the importance of providing our customers with the best possible support and service, not only during your initial purchase but throughout the lifetime of your product.







LE10 3DU

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Training provider



Helen Richardson

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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