Customer Service Practitioner Apprenticeship AQUALUX PRODUCTS LIMITED
An excellent opportunity for a people oriented individual to start their career in customer service. The purpose of this role is to assist the sales and account manager in all customer related activities. The successful candidate will be a central contact for customers to provide support with commercial and administrative procedures.
Closing date: 15 Feb 2023
Apprenticeship summary
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Annual wage
£9,379.50
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday to Friday 09.00-17.00
Total hours per week: 37.5
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Expected duration
15 Months
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Possible start date
15 Mar 2023
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Date posted
22 Nov 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000107732
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Positions
1 available
What will the apprentice be doing?
Main duties include:
- Follow up and monitor the deadlines of action points from the account managers visit reports so customers expectations are managed and where possible exceeded
- Support the sales manager to prepare financial reports
- Support the sales manager to analyse customer service level and produce reports
- Support the sales/account manager to analyse service provisions and report to other departments to improve services and products
- Check customer contracts and manuals and ensure inputted onto Aqualux systems
- Check and agree customer invoices, credits and complaints
- Assist the account manager with preparation of quotations
- Deal with enquiries, commercial issues and complaints
- Provide accurate product information to customers
- Maintain customer details in Aqulux internal systems
- Escalate important issues to the Account manager
- Central contact point for internal departments.
What training will the apprentice take and what qualification will the apprentice get at the end?
- Customer Service Practitioner Apprenticeship based in the workplace with no day release
- Option to include the C&G Level 2 Diploma for Customer Service Practitioner
- Optional Business Skills units once a week over Teams
- Functional skills if needed
What is the expected career progression after this apprenticeship?
Potential for permanent position on successful completion of the apprenticeship for the right candidate.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths and English (Grade 4) Desired
About the employer
Employer
AQUALUX PRODUCTS LIMITED
Address
BROOKFIELD FLEMING ROAD
HARROWBROOK INDUSTRIAL ESTATE
HINCKLEY
LE10 3DU
Training
Training provider
NORTH WARWICKSHIRE AND SOUTH LEICESTERSHIRE COLLEGE
Contact
Helen Richardson
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Before you apply
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