GOV.UK
Workplace Pension Apprenticeship (35513) Willis Towers Watson
Technology and Administration Solutions (TAS) is a global line of business whose revenue is primarily driven from providing outsourced pension administration services to occupational pension funds. The role will involve helping to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand. You will also develop knowledge of clients’ pension schemes.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023
Apprenticeship summary
-
Annual wage
£19,500.00
-
Working week
9am-5pm Monday-Friday
Total hours per week: 35
-
Expected duration
18 Months
-
Possible start date
04 Sep 2023
-
Date posted
15 Nov 2022
-
Apprenticeship level
Advanced
Level 3 (A level) -
Reference number
VAC1000107158
-
Positions
5 available
What will the apprentice be doing?
Please apply for this vacancy at the following link:
https://careers.wtwco.com/job/17012311/2023-workplace-pensions-administrator-apprenticeship-level-3-redhill-gb/
Performance Objectives:
Excellence
• Communicate effectively with client/members via the telephone, remembering each caller will have a different level of understanding.
Record each call as they occur
• Consistently provide a quality customer experience to clients/members
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader
• Deal with simple queries and requests by the use of standard letters and reference to procedures
• Recognise and escalate potential problem and potential complaint cases
• Ensure complaints procedure is adhered to and that all complaints are immediately notified to Senior Administrator
• Seek clarification where errors are made
• Monitor own workflow to ensure service levels are achieved
• Accurately perform manual calculations
• Know and live the firm’s values
People
• Assist the wider team in more complex / project work when required
• Support colleagues for holiday cover and workload peaks
• Accountable for own development, identifying and raising any learning needs with Senior Administrator
• Update and maintain skills matrix
Clients
• Help to provide an efficient, professional service to meet all client/members' needs and to promote the WTW brand
• Develop knowledge of clients’ pension schemes
• Build a relationship with the clients
• Be a point of reference for standard automated cases
Financial
• Ensure timely completion of timesheets
• Ensure chargeable hours targets are met
Training & Qualifications
This Apprenticeship is an 18-24 months programme where you will be provided on the job training and a highly competitive study support package for the Award in Pensions Essentials (RFQ) this qualification is designed to support and acknowledge the training and development of new pension administrators or those who need an introduction to pensions. You will be fully supported by WTW and our official government approved Training Provider throughout the duration of the programme.
How you will be supported:
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.
What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be
What training will the apprentice take and what qualification will the apprentice get at the end?
Full apprenticeship training provided, working towards an Advanced Level Apprenticeship gaining a Level 3 qualification in workplace pensions administration.
The apprentice will complete at least one or more of the following qualification/examinations (as considered most relevant by the employer):
- Pensions Management Institute - Award in Pensions Essentials, Retirement Provision Certificate; Certificate in
- Pension Scheme Member Guidance; Certificate in Pensions Essentials (4 units); Certificate in Pensions Administration (4 units); Certificate in Pension Calculations (4 units); Diploma in Pensions Administration (4 units); Advanced Diploma in Retirement Provision (2 units
- Chartered Insurance Institute - Award in Financial Administration (Pensions option), Certificate in Financial Services
- (2 units), Certificate in Life and Pensions (2 units)
- Chartered Institute of Payroll Professionals - Certificate in Pensions Administration
What is the expected career progression after this apprenticeship?
- Possible progression within the company and progression onto the next level apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
GCSE or equivalent Maths (Grade A*-C/9-4) Essential
About the employer
Employer
Willis Towers Watson
Address
Wallace House
Floor 1, 4 Falcon Way, Shire Park
Welwyn Garden City
AL7 1TW
Training
Training provider
THE GROWTH COMPANY LIMITED
Apprenticeship standard
Workplace pensions (administrator or consultant)
Level 3 (A level)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 31 Mar 2023