Call Centre Operator/ Administrator Apprentice CONNECT AND SAVE LIMITED

A great opportunity has arisen due to the expansion of the contact centre, and we are currently looking for vibrant Call Centre Operator/ Administrator Apprentice to join our established team based in Romford, Essex. Role includes making and receiving calls, data entry, filing.

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Closing date: 06 Apr 2023

Apprenticeship summary

  • Annual wage

    £12,084.80

    Uncapped commission

  • Working week

    Monday to Friday between 9 am - 6 pm and Saturday 9 am - 11:45 am. You will be required to work 1 in 4 Saturdays.

    Total hours per week: 40.0

  • Expected duration

    13 Months

  • Possible start date

    10 Apr 2023

  • Date posted

    15 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000106880

  • Positions

    4 available

What will the apprentice be doing?

We are currently looking for vibrant Apprentices to join our team. 

You will be making outbound calls to members of the public who are looking to get a new insurance policy or have opted in to have an existing insurance policy reviewed.

You will be the first point of contact on our customers journey and will be required to accurately take as much relevant client information.

You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team

The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well organised whilst remaining calm under pressure is essential.

This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is developing role.

Admin duties include:

  • Making and receiving calls
  • Inputting and retrieving data
  • Organising your tasks and planning effectively
  • Building effective relationships internally and externally

You will be responsible for generating interest in either the reviewing of a client’s current policy or discuss options available for a new policy.
You will be required to complete a thorough Fact Find with the client with a consultative style approach, and then look to transfer clients through to a team of Insurance Brokers.

What training will the apprentice take and what qualification will the apprentice get at the end?

Full training provided including a 5-day onboarding programme.

  • Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 Qualification.
  • Full on the job training will be delivered.
  • Off the job training will be supported by our training provider - Davidson Training UK Ltd.
  • You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent).

All training wi be delivered within the workplace during working hours.

What is the expected career progression after this apprenticeship?

Full position will be available after the completion of the apprenticeship.

Career progression – fantastic agents are recognised!

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade 1-9 (A*-G)) Desired
GCSE or equivalent Maths (Grade 1-9 (A*-G)) Desired

Things to consider

Previous Administration / Contact Centre Experience (Not Essential). We always have new ideas to motivate our floor staff, competitions & prizes! Continuous impact coaching and support provided. This is a fantastic role opportunity within a very progressive company. Connect and Save is a fast-growing specialist. We work with the top Insurance Brokers in the UK. For this role, you will need: • A consultative style approach with a confident and friendly telephone manner. • Excellent work ethic, ambition, and desire to succeed. • Money motivated with a positive, can-do attitude. • A good sense of humour - we are a friendly team and work hard to create a positive office culture and environment. • Brilliant Objection Handlers. • Motivated to achieve and exceed Targets. • Brilliant Time Keeping. • Willing to Learn and Take Training Seriously to Succeed and Achieve.

About the employer

We are a local office-based contact centre in Romford that matches people looking for various insurance services to brokers.

Employer

CONNECT AND SAVE LIMITED

Address

2-4 EASTERN ROAD

ROMFORD

RM1 3PJ

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Training

Training provider

DAVIDSON TRAINING UK LIMITED

Contact

LORRAINE BUNYARD

lorrainebunyard@davidsontraining.com

07951480169

Apprenticeship standard

Business administrator

Level 3 (A level)

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