Call Centre Operator/ Administrator Apprentice CONNECT AND SAVE LIMITED
A great opportunity has arisen due to the expansion of the contact centre, and we are currently looking for vibrant Call Centre Operator/ Administrator Apprentice to join our established team based in Romford, Essex. Role includes making and receiving calls, data entry, filing.
Closing date: 06 Apr 2023
Monday to Friday between 9 am - 6 pm and Saturday 9 am - 11:45 am. You will be required to work 1 in 4 Saturdays.
Total hours per week: 40.0
Possible start date
10 Apr 2023
15 Nov 2022
Level 3 (A level)
What will the apprentice be doing?
We are currently looking for vibrant Apprentices to join our team.
You will be making outbound calls to members of the public who are looking to get a new insurance policy or have opted in to have an existing insurance policy reviewed.
You will be the first point of contact on our customers journey and will be required to accurately take as much relevant client information.
You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team
The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well organised whilst remaining calm under pressure is essential.
This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is developing role.
Admin duties include:
- Making and receiving calls
- Inputting and retrieving data
- Organising your tasks and planning effectively
- Building effective relationships internally and externally
You will be responsible for generating interest in either the reviewing of a client’s current policy or discuss options available for a new policy.
You will be required to complete a thorough Fact Find with the client with a consultative style approach, and then look to transfer clients through to a team of Insurance Brokers.
What training will the apprentice take and what qualification will the apprentice get at the end?
Full training provided including a 5-day onboarding programme.
- Full training will be given leading to a recognised Business Administration Apprenticeship Standard Level 3 Qualification.
- Full on the job training will be delivered.
- Off the job training will be supported by our training provider - Davidson Training UK Ltd.
- You will complete the Functional Skills in maths and English up to and including Level 2 (if you don't already hold the equivalent).
All training wi be delivered within the workplace during working hours.
What is the expected career progression after this apprenticeship?
Full position will be available after the completion of the apprenticeship.
Career progression – fantastic agents are recognised!
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade 1-9 (A*-G)) Desired
Things to consider
About the employer
CONNECT AND SAVE LIMITED
2-4 EASTERN ROAD
DAVIDSON TRAINING UK LIMITED
Level 3 (A level)
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