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Level 2 Apprentice Customer Advisor at Somerset Skills & Learning, Bridgwater SOMERSET SKILLS & LEARNING CIC

We are looking for a friendly, confident individual to join our dynamic team in a fast-paced environment. If you are looking for a role that will be varied and challenging, then this could be the role for you! We work across Somerset, providing adult education, apprenticeships and traineeships. As well as offering skills and qualifications, we also invest heavily in community projects to help build stronger communities and empower people to improve their lives through learning.

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Closing date: 14 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,254.44 to £18,278.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Thursday 8.30am - 4.30pm and Friday 8.30am - 4.00pm.

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    11 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000106505

  • Positions

    1 available

What will the apprentice be doing?

Whilst the role will differ every day, some of the duties you will undertake will include:

  • Answering phones
  • Dealing with customer queries
  • Responding to customers via email, phones, live chat
  • Dealing with enrolments and applications
  • Giving learners careers, information, advice and guidance (CIAG)
  • Interviewing learners for courses
  • Project work

Over time, as you develop, you will take on more responsibility. This is a very important job role within SS&L and you will gain an understanding of all aspects of the business.

This role may be closed early if a sufficient number of applications are received.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 apprenticeship standard
  • Functional Skills in English and maths if required
  • End Point Assessment: Presentation, Practical Observation, Professional Discussion

What is the expected career progression after this apprenticeship?

This role may lead to a higher level apprenticeship or permanent employment.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English and/or maths (Grade A*-C/9-4) Essential

Things to consider

Please consider how you will travel to the place of work, particularly if you rely on public transport.

About the employer

We work across Somerset, providing adult education, apprenticeships and traineeships. As well as offering skills and qualifications, we also invest heavily in community projects to help build stronger communities and empower people to improve their lives through learning.

Employer

SOMERSET SKILLS & LEARNING CIC

Address

Churchill House

Robins Drive

East Quay

TA6 4DL

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Training

Training provider

SOMERSET SKILLS & LEARNING CIC

Contact

Philippa Bancroft

pbancroft@sslcic.co.uk

07917 923622

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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