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Training and Operations Administrator Apprentice SKILL BASE TRAINING LTD

This is a varied role where you’ll be working with an award winning team towards a rewarding purpose. We are very proud of the way we work and the long-term relationships we have with our clients and team. If you're the team member we are looking for, you’ll be… Friendly, enthusiastic, and conscientious, have highs standards and be a team player.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage


    We offer a generous holiday allowance with a view to review pay on a performance basis.

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday 9.00am - 5.00pm.

    Total hours per week: 36.25

  • Expected duration

    18 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    09 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

As part of the Operations and Administration team based at the Leicestershire office, you will be working to support SkillBase First Aid’s network of First Aid and Fundamental Wellbeing Trainers right across the UK.

The role is varied, you will be working across; online management platforms, phone and online chat queries, ordering, stock control, and general office admin tasks. Alongside the O&A team you will be supporting the wider business to provide the consistent excellent customer service we are so proud of.

With full training and support from your team, the duties of the role include, but are not limited to:

  • Check and action incoming emails
  • Speaking to customers by phone and using our website chat platform, Jivo
  • Using our customer relationship management (CRM) system and default diary to input, check and monitor data
  • Using our e-commerce platform to input orders for customers.
  • Organising orders for customers, pick and packing stock
  • Dispatching orders through Interparcel and post office drop-offs, including checks and follow-up on missing/delayed deliveries
  • Using our e-commerce platform to check stock control and create orders with suppliers
  • Booking consumables out for Trainers
  • Arranging preparation paperwork and resource packs for Trainers.
  • Processing post-course paperwork
  • Booking and monitoring observation days for licensed Trainers
  • Re-licensing paperwork for Trainers
  • Adding and monitoring our network of Trainers across our management system platforms
  • Re-issuing certificate requests
  • Printing certificates and letters

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration Standard
  • Functional skills in Maths and English if required
  • 5 Day courses with HOET

What is the expected career progression after this apprenticeship?

Full Time Employment after apprenticeship / growth / opportunity to grow with the business.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental


GCSE or equivalent Maths and English (Grade C/4) Desired

Things to consider

Please consider your method of transport to and from the office.

About the employer

At SkillBase First Aid we’re proud to be a little bit different, we are on a mission to fill the UK with heroes-on-standby! We provide a range of training courses in compliant First Aid and Mental Health & Wellbeing, with over 125,000 people trained in essential life saving skills so far. SkillBase also deliver ‘Train the Trainer’ courses - instructor training licensing people to teach our First Aid or Fundamental Wellbeing suite of courses. We believe everyone should feel confident in dealing with an emergency. Our training gives you the knowledge and skills to feel empowered in helping someone when it counts, be it with their physical or mental health. Our strong passion for equality in mental and physical health means we are all about training confidence, not just competence in our relaxed, memorable, and engaging courses.








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Training provider



Emma Stead

01788 820132

Apprenticeship standard

Business administrator

Level 3 (A level)

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