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Customer Service Apprentice AP RACING LIMITED

This is a great opportunity for somebody to start their career within a customer service role. You will gain experience working closely with the sales team and Account Managers within the company.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage

    £16,500.00

  • Working week

    Monday to Thursday, 8.00am - 4.45pm and Friday, 8.00am - 3pm.

    Total hours per week: 39.5

  • Expected duration

    15 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    14 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000105654

  • Positions

    1 available

What will the apprentice be doing?

Duties of the position include the following:

  • To support the Team Leader with the responsibility, workload aims and vision of the department as part of the Sales Team
  • Participate in the outcome for Team Priorities-Roles and Responsibilities
  • Support all process standardisation, development and improvement activities through the team
  • Work closely with the Key Account Engineers/Management and Sales team to understand Customer requirements
  • Take receipt of orders from Customers (via email, fax or Customer portal)
  • Add orders to business system in line with Customer requests and business capabilities to achieve
  • Liaise with other departments within AP Racing to establish delivery information for Customers orders
  • Attend production meetings as required
  • Identify any issues relating to orders made and report back to Customer
  • Arrange shipment/collection of parts with Customers or their nominated freight partner
  • Create picking notes, delivery notes and invoices to allow parts to be delivered to Customer
  • Liaison with Customers, checking details and building rapport
  • Receive telephone calls from Customer and offer advice/support as required
  • Receive email communication from Customer and offer advise/support as required
  • Attend meetings with Customers as required both at AP Racing and at Customers business location
  • Assisting Customer Service team with additional tasks as and when required
  • To embrace new technology including new software whenever required by the business
  • To attend training courses as required
  • Complete and maintain accurate, timely documentation and records as required by the business
  • Maintain the required standards of Health and Safety and housekeeping
  • Support other teams and functions as required by the business
  • Undertake self-development activities as required by the business
  • Undertake any other tasks or duties as required by any Director or relevant level authority within the business
  • Contribute to the continuous improvement of processes and practices operated by the company

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard:

  • Functional Skills in maths and English if required 

What is the expected career progression after this apprenticeship?

It is hoped on successful completion of the apprenticeship programme you will secure a full-time role.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Presentation skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade C/4) Desired

About the employer

AP Racing is the leading manufacturer of performance brake and clutch systems for road and race cars. The core product range includes clutches, calipers, discs, pads, master cylinders, pedal boxes and air jacks, as well as road and competition brake systems for motorcycles.

Employer

AP RACING LIMITED

Address

Seven Stars Industrial Estate Wheler Road

Coventry

West Midlands

CV3 4LB

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Training

Training provider

HEART OF ENGLAND TRAINING LIMITED

Contact

Emma Stead

emma.stead@hoet.co.uk

01788 820132

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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