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Academy Salon Customer Service Reception Apprentice Bath College

This is a great opportunity for a customer focused individual, who has had experience of working in the retail or the beauty industry. You should possess excellent communication, organisational and IT Skills. Who enjoys working in a busy environment with young people.

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Closing date: 05 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,928.00

  • Working week

    Usual working hours will be 8.30am - 5.00pm but may include some evenings and weekends on a rota basis (this is to be confirmed).

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    06 Jan 2023

  • Date posted

    04 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000104076

  • Positions

    1 available

What will the apprentice be doing?

Duties include:

  • Manage money and tills, organise and administer the reception area
  • Supervision of students on placement in reception
  • Provide promotional displays and activities in the reception to reflect high industry standards
  • Maintain client records and retail stock control
  • Positively contribute to the College’s marketing, learner recruitment, admissions and enrolment processes

Supporting the Curriculum:

  • Participate in student induction processes as appropriate
  • Participate in public relations and promotional activities including open days, parents evenings and other initiatives
  • Support the marketing of the hair & beauty section including the use of social media
  • Undertake laundry and dispensary duties to maintain resources
  • To ensure sufficient client resourcing is available for curriculum assessments

Health and Safety responsibilities:

  • To observe and keep aware of Health and Safety documentation and procedures in line with College policy

Safeguarding Responsibilities:

  • Demonstrate a commitment to promoting and safeguarding the welfare of children and young persons in line with College Policy
  • To ensure that course team members comply with the Risk assessment procedures for trips, visits and work experience
  • Attend regular team meetings to ensure key messages are communicated

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist Apprenticeship:

  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an Individual member at professional level
  • Should you choose to progress on a customer service career path, you may be eligible for further professional membership including management

What is the expected career progression after this apprenticeship?

  • At the end of the appreticeship this could lead onto a permanent role with Bath College

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4/C above) Essential
GCSE or equivalent Maths (Grade 4/C above) Essential

Things to consider

The role will include evenings and weekends on a rota basis.

About the employer

Our aim is to be recognised as one of the stars of the learning and skills sector. We want to become excellent in everything we do so that our students and staff can reap the benefits of being part of a highly successful organisation.

Employer

Bath College

Address

Avon Street

Bath

Somerset

BA1 1UP

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Training

Training provider

BATH COLLEGE

Contact

Laura Joy

laura.joy@bathcollege.ac.uk

01225 328752

Apprenticeship standard

Customer service specialist

Level 3 (A level)

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