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Apprentice Customer Service Apprentice (Counter Sales & Yard Operative) HSVP LTD

We are currently recruiting for a Customer Service and Yard Operative Apprentice at our branch in Heckmondwike. This role will be both customer facing as well a hands-on practical position, which with the help of our team will enable you to learn about products, sales, the running of a branch and develop your confidence.

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Closing date: 30 Dec 2022

Apprenticeship summary

  • Annual wage

    £10,004.80

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, hours of work to be confirmed – you may be required to work occasionally on a Saturday

    Total hours per week: 40

  • Expected duration

    15 Months

  • Possible start date

    09 Jan 2023

  • Date posted

    04 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103873

  • Positions

    1 available

What will the apprentice be doing?

We require you to undertake the Customer Service Standard Level 2 as we require the candidate to have a customer focused approach.

The role will involve the following:

·       Liaise proactively with customers on a day to day basis and undertake all counter sales functions in accordance with Group requirements in order to fulfil their needs

·       Ensure all suppliers, customers, visitors and employees comply with the Company Health and Safety and Environmental Policies and Procedures

·       Assist in dealing with unloading and loading stock

·       Create displays within the yard to promote products

·       Move items around the yard to utilise space

·       Maintain and develop corporate image and reputation

·       Seek and continuously develop knowledge and information about competitor activity and pricing

·       Dealing with requests for information

·       Ensure that cash and payment systems are followed in accordance with company procedures and policies

·       Maintain and develop existing and new customers through appropriate propositions and ethical sales methods

·       Maximise sales opportunities for related products and Group cross selling, after training.

·       Communicate and liaise internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships

·       Ensure the upkeep of all merchandising to maximise sales, customer satisfaction and appearance

·       Attend meetings and group discussions where required

·       Chasing up payments

·       Using Microsoft Packages, in particular Word, Excel

·       Ensuring that the Policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality. 

As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:

·   Attend and be punctual for all induction sessions

·   Attend and be punctual for all lessons

·   Complete all required assignments by the required timeline.

·   Build up your portfolio of evidence on-going during your apprenticeship.

·   Access support from your tutor/assessor as and when required

·   Access support from your manager with regards to any evidence requirements or support as and when required

·   Attend all work-based training/support sessions

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • 1 day a week at Kirklees College, Waterfront Center, Huddersfield
  • Complete the Level 2 Customer Service Practitioner qualification
  • Functional skills level 2 in maths and English if required   

What is the expected career progression after this apprenticeship?

There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.

There may also be further apprenticeship/other training available following successful employment and the achievement of the apprenticeship qualifications.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Team working

Qualifications

GCSE or equivalent English (Grade 4/C) Essential
GCSE or equivalent Maths (Grade 4/C) Essential
GCSE or equivalent I.T (Grade 4/C) Desired

Things to consider

The duties required as part of the yard operations requires a candidate to lift and carry so you need to be physically fit; you will be loading and unloading stock, undertake a hands-on role assisting customers with their products. Requirement to wear personal protective equipment, when required – provided by company. There are good transport links – bus and train stations nearby. Please check the time it will take for you to travel as well as the cost.

About the employer

Hamond Projects are a leading building consultancy offering traditional Quantity Surveying services together with Project Management, Building Surveying, and CDM Co-ordination, Letting management, Employers Agent and bespoke professional services within the construction industry. Based in the North West and South West we are able to undertake work throughout the UK and national clients feature amongst our regular customers. Over the years our client base has grown with Clients who appreciate our ability to deliver a quality service on time to suit their individual needs. The Practice is an equal opportunities employer and mindful of its responsibility to all sectors of the community.

Employer

HSVP LTD

Address

40

Wormald Street

Liversedge

WF15 6BE

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Training

Training provider

KIRKLEES COLLEGE

Contact

Nichola Barnes

Apprenticeships@kirkleescollege.ac.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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