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Apprentice Sales and Account Adviser ISET UK FIRE AND SECURITY DISTRIBUTION LTD

We are looking for an enthusiastic person to train as an apprentice customer service assistant for an electrical store. You will handle customer enquiries face to face, on the telephone, online and by email so you will need to be friendly, professional and organised.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,379.50

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 8.30am - 5.00pm (with 30 mins lunch)

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    19 Dec 2022

  • Date posted

    03 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103679

  • Positions

    1 available

What will the apprentice be doing?

Responsibilities and duties will include:

  • Ensure that customers receive their orders on time
  • Support the team by helping with movement of stock coming in and out of the branch
  • Create a positive customer experience
  • Promote company products to customers and take their orders
  • Receiving, checking, and putting away of incoming stock (chase back orders)
  • Picking, checking, and packing of sales orders
  • Order stock from suppliers
  • Take incoming telephone calls/emails from customers and suppliers
  • Effective filing of company documents
  • Input supplier invoices/credits

What training will the apprentice take and what qualification will the apprentice get at the end?

Your training will be provided by both your Employer and Grey Seal Academy. All training is delivered face to face at the workplace either on site or videoconferencing; this includes x1 training session and x1 coaching session per month. You will have access to an online portfolio and virtual learning environment to assist your training and assessment during your programme.

Areas of the Apprenticeship standard that will be covered includes:

  • Knowing your customers
  • Understanding the organisations
  • Meeting regulations and legislation
  • Systems and resources
  • Your role and responsibility
  • Customer experience
  • Product and service
  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Behaviours

Upon completion of the Apprenticeship, you will gain the following qualifications and Standard:

  • Customer Service Level 2 Standard
  • Functional Skills in mathematics Level 1/2 (if applicable)
  • Functional Skills in English Level 1/2 (if applicable)

What is the expected career progression after this apprenticeship?

The company will look to offer you a permanent position once the Apprenticeship is completed.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Organisation skills, Customer care skills

Qualifications

GCSE or equivalent English (Grade 2) Desired
GCSE or equivalent Mathematics (Grade 2) Desired

About the employer

Fire and security systems retail and online sales to the public and trade.

Employer

ISET UK FIRE AND SECURITY DISTRIBUTION LTD

Address

Unit 11

Martin Court, Blenheim Industrial Estate

Nottingham

NG6 8US

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Training

Training provider

GREY SEAL ACADEMY LIMITED

Contact

Holly Lee-Crick

admin@greysealacademy.co.uk

01773829121

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Before you apply

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