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Level 2 Customer Service Practitioner Apprentice - Newcastle-upon-Tyne Co-Wheels Car Club CIC

We are looking to hire a confident and professional, customer focused individual to join our small Customer Service Team. This is an excellent opportunity for a smart, ambitious and self-motivated individual to join a friendly environment.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jan 2023

Apprenticeship summary

  • Annual wage

    £9,504.56 to £18,772.00

    £5.00 per hour

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Sunday, Shifts to be confirmed.

    Total hours per week: 38.00

  • Expected duration

    12 Months

  • Possible start date

    16 Jan 2023

  • Date posted

    03 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103618

  • Positions

    1 available

What will the apprentice be doing?

Working in a fast-paced environment, the right candidate will have a key role to play within our organisation, ensuring we provide the very best levels of customer service to our members.

Our chosen applicant will have the support they need to gain new skills and to realise their potential as part of a passionate, purposeful and friendly team.

Your daily duties will include but not be limited to:

  • Answer incoming queries from members and MG Customers
  • Keep on top of admin work and work with the rest of the team to make sure KPIs are hit
  • Ensure a high level of customer service is maintained, and when required, have the confidence to deal with customer issues is a calmly and professionally
  • Respond to customer enquiries via chat, telephone, or email
  • Manage complaints in an effective manner

Co-wheels is a growing and dynamic business and therefore duties may vary into other areas of the business on occasion

Benefits include:

  • Casual Dress

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations
  • Paragon Skills has some of the highest success and achievement rates in the industry. It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities
  • All learners are assigned a Personal Tutor who will be their main point of contact. This involves regular catch-ups, check-in emails and calls
  • Your employer will agree to give you 20% of your working hours solely towards your study. This will give you every chance to achieve the highest grade possible
  • On completion of this 12 month apprenticeship you will have gained; Level 2 Customer Service Practitioner
  • Level 2 Functional Skills maths and English are available, if required

What is the expected career progression after this apprenticeship?

  • Good Career Development path for apprentices

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade C/4) Desired
GCSE or equivalent Maths (Grade C/4) Desired

About the employer

From our headquarters in the Centre of Newcastle, Co-wheels Car Club offer people and businesses across the UK a smart and sustainable alternative to car ownership. Our ‘pay as you go’ service allows our members to book and use vehicles as and when they need it, without all the cost and hassle that go with car ownership.

Employer

Co-Wheels Car Club CIC

Address

Suite 1, 7-15 Pink Lane

Newcastle-upon-Tyne

NE1 5DW

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Training

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


Employer's Application Instructions

To apply, you must register with GetMyFirstJob and then follow the instructions to complete your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 09 Jan 2023