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Travel Administrator Apprentice JTA Travel

A fantastic opportunity to join JTA Travel as a Travel Administrator you will ensure we are providing an effective and accurate administration service for all agents and to make sure they are handled with speed, accuracy, and professionalism. You will make sure any Customer Services issues/ Complaints are dealt with in a timely manner.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

    Pay scale to be reviewed at review stage.

  • Working week

    Monday to Friday 9am to 5.30pm

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    03 Jan 2023

  • Date posted

    04 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000103493

  • Positions

    1 available

What will the apprentice be doing?

  • As a Travel Administrator you will ensure we are providing an effective and accurate administration service for all agents and to make sure they are handled with speed, accuracy, and professionalism.
  • You will make sure any Customer Services issues/ Complaints are dealt with in a timely manner and in accordance with ABTA guidelines.
  • Oversee the Sales Support desk.
  • Administer JTA Rewards platform and ensure incentive payments are made to agents in a timely manner.
  • Contribute to the positive image of the company through the provision of excellent after care and service.

Main duties:

  • Sales Support Desk
  • To work with the Sales Managers to ensure all new accounts are set up correctly
  • Making sure agents requests for changes to their accounts are dealt with in a timely manner
  • Accounts are closed when requested
  • Password resets so agents can access the website
  • Reward new agents when they make their first booking
  • Order gifts for Agents - High Value bookings
  • Customer Service Desk
  • Be the main point of contact for Customer Services
  • Acknowledge all queries and complaints that land in the desk
  • Ensure all relevant parties are made aware and complaints are logged as requested.
  • Work with the product team to make sure common themes are escalated with suppliers
  • Ensure we are working within the ABTA Guidelines when dealing with complaints
  • Work with the management team to resolve complaints
  • Agents Incentives
  • Work with the Head of Operations to ensure JTA Rewards queries are managed effectively
  • Ensure rewards are administered in a timely manner at the end of each month
  • L2S vouchers are processed on the old incentive platform when required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Business Administrator Level 3 apprenticeship
  • Maths and English Functional Skills if applicable
  • One day per month training will be delivered at Protocol Consultancy Services training academy in Birmingham City Centre
  • Apprentice to be given one day per week off the job training (minimum 6 hours) at JTA offices

What is the expected career progression after this apprenticeship?

Progression in to full-time employment with further personal development opportunities. 

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade A-C or 4-9) Essential

Things to consider

Can you commute to Birmingham Business Park?

About the employer

JTA Travel Group was established in 1972 in the West Midlands, and is one of the leading tour operators and travel providers in the UK. We pride ourselves on the reliability, knowledge and innovation we offered our Agents. As partners of the world’s leading airlines and cruise lines we can offer competitive prices across all of our holidays and cruises. Our highly skilled and knowledgeable Reservations teams and Cruise experts offer first hand knowledge and advice to every enquiry.

Employer

JTA Travel

Address

UNIT 2210

THE CRESCENT

BIRMINGHAM BUSINESS PARK

B37 7YE

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Training

Training provider

TRANSWORLD PUBLICATIONS SERVICES LIMITED

Contact

Mel Judd

mjudd@protocolgroup.co.uk

01212362634

Apprenticeship standard

Business administrator

Level 3 (A level)

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