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Customer Service Advisor Apprentice NRS Healthcare Ltd

To be the first point of contact for our service users. To communicate to our Service Engineers, providing allocations for re-bookings and call outs. To book in the delivery and collection of wheelchairs with our service users. To arrange the service and repair of wheelchairs with our service users.

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Closing date: 27 Jan 2023

Apprenticeship summary

  • Annual wage

    £18,000.00

    £18k per annum £9.23 per hour

  • Working week

    Monday - Friday, 08:00 - 16:00

    Total hours per week: 37.5

  • Expected duration

    13 Months

  • Possible start date

    06 Feb 2023

  • Date posted

    08 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000103457

  • Positions

    1 available

What will the apprentice be doing?

NRS Healthcare provides Wheelchair Services on behalf of the NHS. 

We are looking for a highly motivated individual who can help us in our mission to improve people’s quality of life and independence every day. Our Customer Service Advisors are the first point of contact for our customers and play a pivotal part in the success of the service we provide.

This is a fast-paced, challenging role which can make a real difference to people’s everyday lives. we deliver complete end-to-end services through all stages of wheelchair provision and recycling. Our services allow people to remain mobile and independent, this helps prevent extended hospital stays, allowing the NHS to deliver frontline care where it is needed most.

Job Role:      

As one of our valued Customer Service Advisors, you will communicate with our internal teams, service users, prescribers and suppliers dealing with queries, repairs, referrals into the service, appointments, and daily scheduling.  You must be able to manage in a fast-paced environment where priorities change quickly.  You will need an excellent telephone manner, have the ability to empathise with our service users and be methodical in your approach to work, ensuring tasks are completed.  You will need to be organised and ensure that NRS systems are appropriately updated in a timely and effective way.

Key Duties of a Customer Service Advisor:

  • To be the first point of contact for our service users
  • To communicate to our Service Engineers, providing allocations for re-bookings and call outs
  • To book in the delivery and collection of wheelchairs with our service users
  • To arrange the service and repair of wheelchairs with our service users
  • To demonstrate adaptability and good people skills as will be dealing with service users and management (internal and external)
  • To comply to processes and procedures
  • To effectively manage stock queries and out of stock process
  • To update the systems in a timely manner and maintain filing systems and records
  • Complete all coursework as required in time and completed
  • Liaise with Mentor on any issues you may have in relation to Course work
  • Hold weekly catch up sessions with your mentor

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Level 2 Apprenticeship Standard
  • All training and learning will be delivered on site

What is the expected career progression after this apprenticeship?

  • A permanent role will be available upon completion of the apprenticeship
  • Career progression opportunities will also be available

Requirements and prospects

Desired skills and personal qualities

Good written skills, Good verbal communication, Computer literate, Able to use own initiative, Empathetic, Personable, Punctual, Reliable, Interest in health care sector

Qualifications

GCSE or equivalent Maths and English (Grade 9/4) Essential

Things to consider

Majority of the time will be spent answering the phone in an office environment. 25 days holiday + bank holidays. No age restrictions. Basic DBS required. Start date: As soon as possible for the right candidate.

About the employer

NRS Healthcare is the UK’s leading provider of Community Equipment Services, Wheelchair Services, Technology Enabled Care Services and Outsourced Occupational Therapy Assessment Services. We operate services across the UK.

Employer

NRS Healthcare Ltd

Address

NRS Healthcare

Unit 13 Sterling Business Park

Bleriot Way

YO30 4WU

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Training

Training provider

SKILLS TRAINING UK LIMITED

Contact

Josh Morgan

joshmorgan@skillstraininguk.com

01922 660546

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)


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