Customer Service Practitioner Apprentice SPEAR TECHNOLOGY LTD
Customer Service Advisor Apprentice daily duties include but are not limited to learning about the products and services that the business offer to their customers and administration duties. You will work towards a Level 2 Customer Service Practitioner standard.
Closing date: 14 Jun 2023
Apprenticeship summary
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Annual wage
£10,296.00
Wages explained
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).
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Working week
Monday - Friday, 9.00am - 5.30pm.
Total hours per week: 37.5
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Expected duration
12 Months
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Possible start date
17 Jun 2023
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Date posted
03 May 2023
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000103325
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Positions
2 available
What will the apprentice be doing?
- Learning about the products and services that the business offer to their customers letting to know customers, assessing and managing their requests
- Dealing with both new and a regular clientele
- Ordering stock accurately
- Getting to know suppliers
- Working closely with various departments and offering support
- Communicating with peers
- Learning about and adhering to Health & Safety
- Administrative duties
- Communicating with customers via the phone and by email
- Using a bespoke internal computer system
- Chasing up old quotes to gain feedback for teams
- Working closely with Managers and Directors on proactive tasks
- Answering general phone line and transferring to relevant department
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard:
- Functional Skills (if needed)
- 20% off the job training
- An apprentice is provided with a minimum of 20% off the job training by the company and Nova Training to support their development
What is the expected career progression after this apprenticeship?
We always promote from within, and this will be a permanent position with a full-time role available at the end of the qualification.
Requirements and prospects
Desired skills and personal qualities
Qualifications
About the employer
Employer
SPEAR TECHNOLOGY LTD
Address
JORDAN HOUSE
HALL COURT
HALL PARK WAY
TF3 4NF
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
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