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Customer Service Apprentice - Property Services WATES PROPERTY SERVICES LIMITED

We have an exciting opportunity for you to join our Property Services team as an Apprentice Customer Service Advisor (Resident Liaison officer), greeting customers and answering calls. This is an excellent chance for you to join a busy team and receive some first-class training that will prepare you for your future career in the customer service team.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Friday, 8am - 5pm, 1 hour lunch.

    Total hours per week: 40

  • Expected duration

    13 Months

  • Possible start date

    28 Dec 2022

  • Date posted

    02 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team.

Role & Responsibilities:

  • Apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, greeting customers face to face and assisting with some basic administrative duties
  • Learning to work effectively as part of a team as well as under your own initiative
  • Developing excellent communication skills
  • Deal with all queries in an effective and efficient way
  • Gaining a good understanding of the procedures and policies of Wates

What training will the apprentice take and what qualification will the apprentice get at the end?

As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2 On successful completion, you will receive:

  • Level 1 / Level 2 Functional Skills in English & Maths (if required)
  • Level 2 in Customer Service

What is the expected career progression after this apprenticeship?

Opportunity to become a permanent Wates Employee and support in your future progression.

Requirements and prospects

Desired skills and personal qualities

Enthusiasm to learn, Organisation skills, Punctual


GCSE or equivalent English Language (Grade A*-D 3-9) Desired
GCSE or equivalent Maths (Grade A*-D 3-9) Desired

About the employer

The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.




Quay Street


M3 3JE

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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below to apply

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 27 Dec 2022