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Level 2 Customer Service Practitioner Apprentice CITY CYCLES LTD

A great opportunity for a Level 2 Customer Service Practitioner apprenticeship at City Cycles. If you are looking to join a small supportive team that offers an excellent service to the local community then this is the role for you.

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Closing date: 30 Nov 2022

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Hours of work - 5 days a week - 8.30am - 12.30pm and 1.30pm - 5.30pm. Work days to be decided on a rota basis but may include some weekends.

    Total hours per week: 40.0

  • Expected duration

    13 Months

  • Possible start date

    01 Dec 2022

  • Date posted

    08 Nov 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Serving customers with sales of parts and Cycles
  • Booking in repairs
  • Completing and managing the in store job cards
  • Assessing customers needs to ensure they are getting the correct service
  • Answering calls and dealing with telephone enquiries
  • In the workshop repair customer bikes
  • Unboxing and assembling new bikes
  • Stock Control and Rotation
  • Compiling order sheets for required stock

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 2 Customer Service Practitioner Apprenticeship
  • Support with English and Maths if required
  • End Point Assessment
  • Work based learning

What is the expected career progression after this apprenticeship?

A full time position within the company.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Number skills, Team working, Creative, Initiative, Patience


GCSE or equivalent English and Maths (Grade A*-C / 4-9) Desired

Things to consider

Weekend work will form a key part on your apprenticeship due to the nature of the business.

About the employer

City Cycles are one of the leading companies within Leicestershire and have been offering a quality service to the public for many years.








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Training provider



Paul Nightingale

07395 789959

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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