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Administration Receptionist Apprentice THE POLICE FEDERATION (JOINT CENTRAL COMMITTEE)

The Police Federation of England and Wales (PFEW) is the staff association for police forces across England and Wales. Merseyside Branch support over 3,900 officers. We are seeking an enthusiastic person who is keen to learn with great communication skills, and comfortable with technology to join a small vibrant team in a wonderful office environment.

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Closing date: 09 Dec 2022

Apprenticeship summary

  • Annual wage

    £18,200.00

  • Working week

    9.00am - 5.00pm Monday - Friday

    Total hours per week: 35

  • Expected duration

    15 Months

  • Possible start date

    04 Jan 2023

  • Date posted

    02 Nov 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000102442

  • Positions

    1 available

What will the apprentice be doing?

The primary function of this role is to:

  • To provide comprehensive front of office customer service in person, over the telephone and via email
  • To assist in the smooth and efficient running of the Merseyside Federation Branch Board Office with a strong focus on customer service for Police Federation members
  • Assist with marketing via social media

Your general duties will include:

  • Meet and greet all visitors ensuring they are dealt with in a timely manner
  • Deal with member queries and issues appropriately
  • Take telephone messages and forward to appropriate staff, federation reps and executive team
  • Check and answer emails resolving queries or forwarding them on for resolution
  • Check force system forwarding or dealing with enquiries appropriately
  • Updating CMS dynamics appropriately with actions and filing emails, scans and information as required
  • Maintain the reception diary, ensuring facilities are prepared and checked for meetings and catering ordered where appropriate
  • Maintaining security by operating entry and exit to the office, ensuring visitors are tracked in and out
  • Maintaining the fire safety log and supporting performing weekly fire alarm tests
  • Distribute all incoming mail, log delivery of parcels and remove from reception, storing or delivering were appropriate
  • Supporting the communications for the Branch, assisting with Web site and social media input
  • Creating campaigns and sending members regular information bulletins, offers and relevant news
  • Carry out ad hoc administrative tasks assigned from time to time.
  • Maintain confidentiality in all tasks

What training will the apprentice take and what qualification will the apprentice get at the end?

During this apprenticeship, you will be supported by The Learning Foundry to work towards a level 3 Business Administrator apprenticeship.

You may be required to attend a series of workshops at our Liverpool City Centre Campus and will also meet with your tutor one to one, on a monthly basis.

What is the expected career progression after this apprenticeship?

This opportunity could lead to a permanent position and a chance to progress within the organisation following a successful apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications

GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential

Things to consider

Due to the nature of this role, please note that police vetting will be undertaken for the successful candidate.

About the employer

The Police Federation of England and Wales (PFEW) is the staff association for police forces across England and Wales. PFEW are one of the largest staff associations in the UK representing more than 130,000 rank and file officers and are governed by rules and regulations set by government. Merseyside Branch support over 3900 officers, we are seeking an enthusiastic person who is keen to learn with great communication skills (both written and verbal), comfortable with technology to join a small vibrant team in a wonderful office environment.

Employer

THE POLICE FEDERATION (JOINT CENTRAL COMMITTEE)

Address

Malvern House

13 Green Lane

Stoneycroft

L13 7DT

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Training

Training provider

THE LEARNING FOUNDRY LIMITED

Contact

Kellie Lynch

workforce@thelearningfoundry.co.uk

0300 123 8088

Apprenticeship standard

Business administrator

Level 3 (A level)

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