Customer Service Apprentice M2BS LTD

We wish to recruit a Customer Service Apprentice supporting our Sales & Administration teams. As a customer focused role the primary aspect will be to offer our customers a fantastic experience when ordering products.

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Closing date: 21 Apr 2023

Apprenticeship summary

  • Annual wage

    £16,354.00

    £11,544 - aged 16-18 : £16354 - aged 18+ : (per annum)

  • Working week

    37 per week Monday to Friday, shifts to be confirmed

    Total hours per week: 37.0

  • Expected duration

    15 Months

  • Possible start date

    24 Apr 2023

  • Date posted

    03 Nov 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000102198

  • Positions

    1 available

What will the apprentice be doing?

Job Description/Skills Required:

A customer focused role working with our Sales and Administration teams, the primary aspect of your role will be to offer our customers a fantastic experience when ordering with us. The role will include but not be limited to the following:

  • Responding to customer emails and answering customer calls
  • Dealing with customer queries and handling customer service calls
  • Processing orders received and keeping customers informed about order status
  • Liaison with other departments to ensure delivery targets are met
  • Regular updating of our social media channels
  • Working with the team to keep the website up to date

What training will the apprentice take and what qualification will the apprentice get at the end?

Customer Service Practitioner Level 2 Apprenticeship Standard

  • The apprenticeship will take a minimum of 12 months to complete
  • Functional Skills (if applicable)
  • Training delivered by Access Training through a mixture of projects, training workshops and one to one support

What is the expected career progression after this apprenticeship?

Career progression with a growing business and the potential to carry on learning via the Level 3 Apprenticeship Standard.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Organisation skills, Team working, Initiative

Qualifications

GCSE or equivalent English (Grade Minimum Grade A*-C/4-9) Essential
GCSE or equivalent Maths (Grade Minimum Grade A*-C/4-9) Desired

Things to consider

-Must be able to get to Newburn Riverside -Must comfortable speaking with customers over the phone as there will be a requirement to take incoming calls and to call customers who have made web enquiries.

About the employer

Laser-ex are a leading office supplies business based in Newburn. We service the following areas in the North East using our own van delivery service. Newcastle, Gateshead, Sunderland, Durham, North Tyneside, Northumberland and Tyne and Wear. We offer businesses access to over 20,000 products 24 hours per day via our website including stationery, printer cartridges and drums, printers, office furniture, promotional gifts, workwear and PPE, janitorial and catering products. Following a sustained period of growth we are delighted to be in a position to recruit a customer service apprentice supporting our sales & administration teams. You will work towards the Level 2 Apprenticeship Standard in Customer Service with support from ourselves and Access training throughout.

Employer

M2BS LTD

Address

UNIT 7

THE PRESERVING WORKS

NEWBURN INDUSTRIAL ESTATE

NE15 9RT

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Training

Training provider

ACCESS TRAINING LIMITED

Contact

info@accesstraining.org

0191 490 4646

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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