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Business Admin Apprentice St Peter & St James Charitable Trust

A unique and exciting opportunity to enhance skills and knowledge across many of the core functions of a vibrant and vital Sussex charity. This is a wide and varied role, working across multiple functions of the organisation.

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Closing date: today

Apprenticeship summary

  • Annual wage


  • Working week

    Monday - Thursday, 30 hours per week, 30 minutes unpaid lunch break per day. Days and shifts are to be discussed / confirmed

    Total hours per week: 30

  • Expected duration

    18 Months

  • Possible start date

    12 Dec 2022

  • Date posted

    02 Nov 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Commencing within the Volunteering Department, some of the key responsibilities will be:

  • Onboarding volunteer starters and leavers administration process
  • Loading data files to personnel records in Better Impact (Volunteer Management System)
  • Answering the telephone and making calls to volunteers organising interviews
  • Capturing minutes for volunteer forum or relevant meetings
  • Other administrative support, including data entry of spreadsheets, and scanning of documents.

Working within the Retail, Marketing and Fundraising Departments, responsibilities including:

  • Proof-reading of core marketing literature and in-house design
  • Social media administration, including writing and replying to posts.
  • Donor stewardship and donations processing. including working proactively with the fundraising team to develop donor mailing lists, reports, updates and responding to queries
  • Be instrumental in ensuring all donors have an excellent donor experience.  This includes:

- Providing a friendly and efficient welcome & administrative process for any supporters and donors who come into the hospice in person with donations.

- Ensuring all donations are acknowledged in a personal and timely manner, so donors feel recognised and valued.

  • Gift Aid administration, including producing Gift Aid claims, both from the database and manually from sponsor forms.
  • Provide administrative support for the Dispensary website, ensuring a professional-looking and fully functioning site.

There is a possibility of shaping the role to maximise the strengths and development of the post-holder so additional duties or small projects relevant at the time of the placement will be discussed and agreed upon.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Business Administration (Standard)
  • Functional Skills Qualification in Mathematics (Level 2)
  • Functional Skills Qualification in English (Level 2)
  • Personal Learning & Thinking Skills
  • Employment Rights & Responsibilities

You will have monthly meetings with your Trainer via video call, during working hours. Your employer will also allow you time, during working hours, to work towards your apprenticeship.

What is the expected career progression after this apprenticeship?

We are continually looking to enhance our workforce capability, so should the successful candidate show themselves to be highly competent, then there is potential of a permanent post becoming available at the completion of their apprenticeship, either within the Marketing, Fundraising, Retail or Volunteering teams

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Analytical skills, Non judgemental, Time management, Confidentiality, Multi-tasking


GCSE or equivalent English & Maths (Grade 4 / C) Desired

Things to consider

This will predominantly be a desk-based role, however there may, on occasions, be the need to support Volunteering and/or Fundraising events across the local area. Given the location of the hospice, it is not easily accessible via public transport. Please consider how you would travel to the location, ensuring that you could attend in a safe and timely manner.

About the employer

We provide expert and compassionate hospice care to adults living with life-limiting illness in Haywards Heath, Burgess Hill, Uckfield, Lewes and surrounding villages.


St Peter & St James Charitable Trust


North Common Road

North Chailey



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Training provider



Apprenticeship standard

Business administrator

Level 3 (A level)

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