Customer Service Apprentice CARPENTERS LIMITED
Carpenters Group have a fantastic opportunity for a Customer service apprentice to join their team based in Liverpool. You will undertake general administrative duties, as allocated by the Customer Resolution and Audit Manager.
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 08 Mar 2023
Apprenticeship summary
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Annual wage
£15,850.00
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Working week
Working week Monday - Thursday 9am-5:3pm. Friday 9am-5pm.
Total hours per week: 37
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Expected duration
16 Months
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Possible start date
20 Mar 2023
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Date posted
27 Oct 2022
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Apprenticeship level
Intermediate
Level 2 (GCSE) -
Reference number
VAC1000101637
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Positions
1 available
What will the apprentice be doing?
Key duties and responsibilities
- Undertaking general mailbox maintenance within the Customer Resolution Team (CRT) ensuring suitable escalation within the Team for appropriate referrals
- Manage social media reviews to ensure they are all acknowledged, replied to and dealt with
- Manage and maintain the CRT referral log to ensure matters are followed up, dealt with in a timely manner and resolved
- General maintenance of all CRT MI reports
- Generating monthly reports, for example positive reviews for
- Commercial Department, positive CSQ feedback for legal case handlers, telephony performance within CRT
- Assisting with CRT phone line coverage
- Assist CRT advisors with progressing claims and providing a first-class customer service, such as chasing medical appointments, physio invoices, insurer outlay
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard
- Level 2 Functional Skills in maths and English (if required)
What is the expected career progression after this apprenticeship?
There will be an opportunity to progress onto a permanent position or even higher-level qualifications upon successful completion of the apprenticeship.
Requirements and prospects
Desired skills and personal qualities
Qualifications
Things to consider
About the employer
Employer
CARPENTERS LIMITED
https://www.carpentersgroup.co.uk/
Address
Tithebarn House
Tithebarn Street
Liverpool
L2 2NZ
Training
Apprenticeship standard
Customer service practitioner
Level 2 (GCSE)
Employer's Application Instructions
This apprenticeship requires you to apply through the employer's website.
Apply nowClosing date: 08 Mar 2023