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Customer Service Apprentice CARPENTERS LIMITED

Carpenters Group have a fantastic opportunity for a Customer service apprentice to join their team based in Liverpool. You will undertake general administrative duties, as allocated by the Customer Resolution and Audit Manager.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Mar 2023

Apprenticeship summary

  • Annual wage


  • Working week

    Working week Monday - Thursday 9am-5:3pm. Friday 9am-5pm.

    Total hours per week: 37

  • Expected duration

    16 Months

  • Possible start date

    20 Mar 2023

  • Date posted

    27 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

Key duties and responsibilities

  • Undertaking general mailbox maintenance within the Customer Resolution Team (CRT) ensuring suitable escalation within the Team for appropriate referrals
  • Manage social media reviews to ensure they are all acknowledged, replied to and dealt with
  • Manage and maintain the CRT referral log to ensure matters are followed up, dealt with in a timely manner and resolved
  • General maintenance of all CRT MI reports
  • Generating monthly reports, for example positive reviews for
  • Commercial Department, positive CSQ feedback for legal case handlers, telephony performance within CRT
  • Assisting with CRT phone line coverage
  • Assist CRT advisors with progressing claims and providing a first-class customer service, such as chasing medical appointments, physio invoices, insurer outlay

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 2 Customer Service Practitioner apprenticeship standard

  • Level 2 Functional Skills in maths and English (if required)

What is the expected career progression after this apprenticeship?

There will be an opportunity to progress onto a permanent position or even higher-level qualifications upon successful completion of the apprenticeship.

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Team working


GCSE or equivalent English & Maths (Grade C/4 or above) Essential

Things to consider

Benefits - Life Assurance, Pension Scheme, Access to shopping and travel discounts, active network of wellbeing champions. Damar is committed to safeguarding and promoting the welfare of our apprentices and expects our employer partners to share this commitment and to take appropriate steps to ensure that learning takes place in a safe, healthy and supportive environment.

About the employer

Carpenters Group is one of the UK’s leading providers of insurance and legal services, delivering 24 -7/365 menu based solution of fully outsourced claims services to the industry. Our range of services has been developed over time by working collaboratively with all sectors of the insurance industry to produce a diverse range of products and services that are designed and delivered with a customer focused and ethical approach to claims handling at its core.




Tithebarn House

Tithebarn Street


L2 2NZ

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Training provider



Hannah Bennett


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 08 Mar 2023