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Customer Service Apprentice FEDRIGONI U K LTD

A fantastic opportunity for someone who is looking to train as a customer service executive at a global manufacturing company, whilst gaining a recognised apprenticeship standard qualification.

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Closing date: 16 Dec 2022

Apprenticeship summary

  • Annual wage

    £9,750.00

  • Working week

    Monday to Friday, specific working hours to be agreed upon appointment.

    Total hours per week: 37.5

  • Expected duration

    18 Months

  • Possible start date

    02 Jan 2023

  • Date posted

    28 Oct 2022

  • Apprenticeship level

    Intermediate
    Level 2 (GCSE)

  • Reference number

    VAC1000101429

  • Positions

    1 available

What will the apprentice be doing?

Your early days in the role will mainly be focused on learning what we do, how we do it and why. You will spend time in the various departments learning how they operate. 

The main duties of your role as customer service apprentice will include:

  • Talking to and advising customers
  • Processing orders
  • Handling customer enquiries
  • Coordinating deliveries
  • Following up on enquiries
  • Organising samples to be sent to customers
  • Working closely with our Telephone Account Manager to support daily business requirements

What training will the apprentice take and what qualification will the apprentice get at the end?

Upon successful completion of the apprenticeship, the qualification achieved will be a Level 2 Customer Service Practitioner apprenticeship standard.

The apprentice will be given sufficient time to complete the ‘off-the-job’ requirement of the apprenticeship during their normal working hours.

Throughout your journey you will be supported by both Fedrigoni Papers and BPIF Training. You will be assigned a training coordinator to ensure that you have the best training available. Training requirements will be discussed at the point of employment to suit your own development and the business needs. Most training and studying will be a combination of online group workshops and one-to-one sessions to ensure progress.

What is the expected career progression after this apprenticeship?

Upon successful completion of the apprenticeship, the learner will be offered a role to reflect their qualification and experience.

Requirements and prospects

Desired skills and personal qualities

Communication skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Initiative, Patience

Qualifications

GCSE or equivalent English (Grade 4/C or equivalent) Essential
GCSE or equivalent Maths (Grade 4/C or equivalent) Essential

Things to consider

To be successful in this role, you must demonstrate a positive attitude to work along with enthusiasm to succeed. Excellent communication skills are essential, along with the ability to work within a team and show attention to detail in all aspects of your work.

About the employer

We produce special paper for packaging, graphics and art, as well as premium self-adhesive materials. Fedrigoni Group now operates in 132 countries and is a leading player in the production and sale of paper for packaging, printing and graphics, as well as self-adhesive materials. Today, our Group is the third international player in self-adhesive materials and the leader in Europe for special papers.

Employer

FEDRIGONI U K LTD

Address

UNIT 11

KINGSTHORPE BUSINESS CENTRE

STUDLAND ROAD

NN2 6NE

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Training

Training provider

BPIF TRAINING LIMITED

Contact

Lucy Kirkbride

lucy.kirkbride@bpif.org.uk

Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

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