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Secretarial Customer Service Apprentice TYPE-IT OFFICE SERVICES LTD

An immediate start with a great opportunity to join a small and friendly team. This is a varied and interesting role where you will be mentored, and have the opportunity to learn all aspects of the business and with the right initiative and commitment grow with the company.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jan 2023

Apprenticeship summary

  • Annual wage


    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates

  • Working week

    Monday - Friday, 9.00am - 5.00pm with 1 hour for lunch

    Total hours per week: 35

  • Expected duration

    16 Months

  • Possible start date

    23 Jan 2023

  • Date posted

    25 Oct 2022

  • Apprenticeship level

    Level 2 (GCSE)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Publisher, Excel, Access, etc., to produce correspondence and documents, create presentations and maintain spreadsheets and databases
  • Reception - meeting and greeting clients, including offering refreshment
  • Telephone Answering - dealing with customer queries
  • Mail - sorting, franking and despatching
  • Filing - accurate storage of all documentation
  • Scanning - Accurate reproduction and filing on PC
  • Printing including creating booklets, flyers
  • Binding and lamination

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Customer Service Practitioner Level 2 Apprenticeship Standard
  • This is a work based qualification with college attendance once per month

What is the expected career progression after this apprenticeship?

  • On successful completion of the apprenticeship there may be an opportunity to progress with the admin team

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness, Friendly, polite, approachable, Well Presented, Good timekeeping, Reliable and flexible


GCSE or equivalent English (Grade C/4 or above) Essential
GCSE or equivalent Maths (Grade C/4 or above) Essential

About the employer

We cater to the individual needs of our customers, for a complete secretarial and administration solution. For more than twenty years Type-IT have been helping people right across the business spectrum to concentrate on what they do best. By outsourcing their administration our clients have more time to concentrate on their business and their own specialist skills. At Type-IT we cater to the individual needs of our customers, offering everything from a complete secretarial and administration solution for your business to one-off support when you need it most. We can provide cover for staff holidays, sickness, and maternity leave or provide one-off, part time or a permanent full-time secretarial service rather than having the expense of employing your own secretary. Our staff have extensive experience in a variety of professions and industries including legal, medical, retail, education, sales and construction. With no staffing or office costs, no holiday or sickness worries, you simply pay for the services you need, when you need them, leaving you and your staff free to concentrate on what you do best.







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Training provider


Apprenticeship standard

Customer service practitioner

Level 2 (GCSE)

Employer's Application Instructions

Please click on the link below. Complete the form at the bottom of the vacancy with your details and attach a copy of your CV. A member of the Bury College apprenticeship team will then be in touch regarding your application.

This apprenticeship requires you to apply through the employer's website.

Apply now

Closing date: 13 Jan 2023