Customer Service/Retail Apprentice THE BEAD SHOP (NOTTINGHAM) LTD
The small, friendly team at The Bead Shop in Nottingham City Centre are looking for a customer service assistant to join their team to provide brilliant customer service. If you are friendly, organised and enjoy talking to people, this could be the start of a fantastic career for you. Level 2 Customer Service and retail assistant, Serving Customers and answering customer enquiries via email and phone.
Closing date: 31 Jan 2023
Total hours per week: 37
Possible start date
06 Feb 2023
31 Oct 2022
Level 2 (GCSE)
What will the apprentice be doing?
No two days are exactly the same at The Bead Shop and you will have varied duties throughout each day. They will include;
* Serving Customers
* Answering customer enquiries via email and phone
* Updating our social media sites
* Creating window displays
* Ensuring the shop is clean and tidy for customers
* Checking stock levels
* Taking phone orders
* Packaging and posting stock
* Developing your product knowledge
* Jewellery making
* Assembling craft kits
We also have a small cafe area within the shop so you will also receive Barista training
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills if required.
This is a work based programme which means that all of your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you can attend in person at our Derby Road campus or virtually via Microsoft Teams.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
What is the expected career progression after this apprenticeship?
Upon successful completion of your level 2 Customer Service Apprenticeship, there will be the opportunity to progress onto level 3 and beyond.
Requirements and prospects
Desired skills and personal qualities
GCSE or equivalent Maths (Grade (Grade 4/C)) Desired
About the employer
WEST NOTTINGHAMSHIRE COLLEGE
Customer service practitioner
Level 2 (GCSE)
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