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Business Administration Apprenticeship CHASER COMMUNICATIONS LTD

Are you looking for a Customer Service, IT / Telecoms role? Looking for a role where you can progress? Do you enjoy solving problems and speaking with customers over the phone? You will be working in a team dealing with our business customer queries about our telecoms products and services via phone and email. Full training will be provided.

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Closing date: 28 Nov 2022

Apprenticeship summary

  • Annual wage

    £9,379.50 to £18,525.00

    Wages explained

    Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

    Minimum Wage Rates
  • Working week

    Monday - Friday - hours to be confirmed.

    Total hours per week: 37.5

  • Expected duration

    15 Months

  • Possible start date

    05 Dec 2022

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Advanced
    Level 3 (A level)

  • Reference number

    VAC1000099614

  • Positions

    1 available

What will the apprentice be doing?

To provide high quality 1st line support for all aspects of the business whilst working closely with I.T and Telephone Service teams.

Responsibilities:

  • Answer all incoming calls, emails and technical queries professionally and effectively
  • Process contracts from start to finish, creating accounts on our CRM, arrange installs, liaise with the customer throughout the process
  • Accurately log details of all faults as they are received on the CRM platform and ensure they are forwarded to the relevant team
  • Investigate and resolve customer network services issues and faults (Telephone Lines, Broadband, Fibre Circuits etc.)
  • Engage with suppliers via telephone, email and online portals
  • Provide regular and timely updates to the customer including information from other parts of the business if required
  • Complete adhoc service requests from customers e.g. network diverts
  • Investigate and resolve company Mobile faults (O2, Vodafone, EE)
  • Log calls / faults and maintain dialog with subcontractors ensuring a timely fix whilst keeping the customer informed
  • Liaise with internal departments (accounts / provisioning team) where required to resolve / investigate issues
  • Deal effectively with all hardware equipment faults, issuing return notices for units still under warranty
  • Embrace change and provide constructive ideas for improving service, working methods and environment

Any other reasonable duties and responsibilities considered appropriate.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT
Record and document production
Decision making 
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors

What is the expected career progression after this apprenticeship?

Possibility of a full time position upon the completion of the apprenticeship.


Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working, Initiative

Qualifications

GCSE or equivalent Maths and English (Grade Grade 9-4/ A* - C) Desired

About the employer

Chaser Communications is an independent telecoms company based in Newcastle in the North East of England and is rapidly expanding throughout the UK. They work closely with UK Businesses of all sizes, drawing on over 20 years Communications experience to provide a complete, impartial range of telecoms, mobile phone, voip, I.T. Services, phone systems, broadband and photo copier products, services and solutions.

Employer

CHASER COMMUNICATIONS LTD

Address

184 Portland Road

Shieldfield

Newcastle Upon Tyne

NE2 1DJ

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Training

Training provider

ITEC NORTH EAST LIMITED

Contact

Laura McMaster

l.mcmaster@itecne.co.uk

07970 845393

Apprenticeship standard

Business administrator

Level 3 (A level)


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