Coronavirus (COVID-19): to find out how we can support you with your apprenticeship including if you have been affected by redundancy, read our updated information.

Customer Service and Business Admin Apprentice THE GREAT SHUTTER CO. LTD

This is a fantastic opportunity for a Business and Customer apprentice to join a growing and dynamic independent business. You’ll be working with our team and customers and assist with social media marketing. Start your career and apply now.

Sign in to apply

Closing date: 22 Dec 2022

Apprenticeship summary

  • Annual wage


  • Working week

    Tuesday - Friday, 10am – 7pm, and Saturday, 9am - 1pm. Lunch break up to 30 mins.

    Total hours per week: 40.0

  • Expected duration

    15 Months

  • Possible start date

    23 Dec 2022

  • Date posted

    20 Oct 2022

  • Apprenticeship level

    Level 3 (A level)

  • Reference number


  • Positions

    1 available

What will the apprentice be doing?

  • Liaising with prospective and existing customers via phone and email handling enquiries
  • Supporting existing team member with the management of installation teams’ diaries and schedules and booking installations with customers
  • Answering phone calls and booking sales appointments
  • Preparing and emailing estimates and quotes
  • Working with CRM system to ensure follow up activity and customer relations handled in a timely manner
  • Supporting with marketing and social media activities
  • Assisting potential clients and existing clients at showroom appointments

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Customer Service Specialist, which includes:

  • Modules covering Skills, Knowledge & Behaviours in Customer Service
  • You'll have a personal tutor to guide you through your training
  • You will attend 1:1 sessions with your tutor every 2/3 weeks
  • End Point Assessment (2 online exams & 1 in-person assessment)
  • Occasional group classes with other learners
  • Functional Skills Level 2 in maths & English if required
  • Apprenticeship Certificate from IFATE and City & Guilds

What is the expected career progression after this apprenticeship?

For the right person, there is the prospect of a full-time role and promotion subject to the growth of the business. The approximate FT salary would be £480 - £500 per week. We care about our staff and like to encourage development and growth within the company

Requirements and prospects

Desired skills and personal qualities

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Presentation skills, Team working, Initiative


GCSE or equivalent English (Grade A*-D or 9-3) Desired
GCSE or equivalent Maths (Grade A*-D or 9-3) Desired

Things to consider

Candidates will need to be able to get to Itchen Abbas which is not really served well by public transport. Large discounts available for the candidate or their family on all of our products.

About the employer

We supply and install all types of window coverings including: Shutters Blinds (all types) – with focus on motorisation Curtains Awnings Outdoor Living Rooms




Dolphin House

Main Road, Itchen Abbas

SO21 1BQ

You must have JavaScript enabled to view a map of the location


Training provider



Lilly Spake


Apprenticeship standard

Customer service specialist

Level 3 (A level)

Before you apply

Before you apply for an apprenticeship you must first create an account. If you already have an account you'll need to sign in.